TherapyNotes, LLCReviews of therapynotes.com

Natalie was wonderful!!! She was kind, informative, and truly took her time to help me find a resolution to my issue! I will ask for again next time!

I like many aspects of TN but I have one big problem. One of the selling points was a telehealth platform. It was working well for a month and overnight it didn't work unless the patient had a patient portal. The population I work with has problems with portals. I've been told TN is working on it but now we are going into the second month without it and I have had to return to doxy. Frustrating. One day after I wrote this review the problem was resolved. I suggest that the person who responded check into the problem with colleagues.

Because I'm new to TherapyNotes, I enjoy having access to a representative 24 hours a day who is willing to discuss my issues with me. Thanks for your support!

Carly provided exceptional assistance in addressing my inquiries and offering valuable suggestions for development. Her approach was not only helpful but also characterized by a warm demeanor. In an era where customer service often feels dismissive, Carly's attitude was a breath of fresh air. My entire team can attest to the fact that Therapy Notes consistently delivers both supportive and courteous customer service. Kudos to Therapy Notes for maintaining such high standards!

In the few times over the past 10 years that I have needed support using TherapyNotes, a human answers my questions. They are always polite while walking me through how to correct something. Being able to talk to someone is so important to me in this day in age.

I have been a TherapyNotes customer for over 6 years, and have had 100% fabulous support for any issues, big or small - the customer service team are literal rock stars. TherapyNotes fits all the needs for my group practice and watching it grow and adapt to the changing needs of mental health providers through the pandemic was incredible. If I had a complaint I would not hesitate to share it, but I have NONE! Scheduling, billing, notes, client portal, outcome tools, telehealth, appointment reminders, always adapting. Rockstars.

The representative actively listend to my concern and frustration. The rep was calm, ensured that what I was needing help with was what I was saying. This rep walked me through the process, step-by-step. I felt listened to and validated. My concerns were resolved within minutes.

Therapy Notes support team is truly supportive. The rep took the time to understand my issue and it was after he had a clear understanding that he offered a simple and effective solution for my problem.