Poor
Based on 624 reviews
The Violet Vixen2.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Violet Vixen was created to provide a place for unique personalities and communities to find clothing and accessories that celebrate their beautiful lifestyle. We strive to provide a curated selection of alternative fashion that echoes sexy aesthetics, beauty, functionality and a free-spirit!Whether you are a seasoned cosplayer searching for an authentic steel-boned corset, or you have just begun exploring alternative fashion and want some cute clothing and accessories, we can help you on your journey!PLEASE LET US KNOW ABOUT EVENTS AHEAD OF TIME AND WE CAN RUSH SHIP FROM OUR MANUFACTURER IF NEEDED!
The Violet Vixen (thevioletvixen.com) has 624 customer reviews on Folks Told, with an average rating of 2.8 out of 5.
624 approved reviews, newest moderated first
Karen
I still haven’t received my order from over 6 weeks ago!!! I have emailed three times and gotten reassuring responses, but no necklace. I would love to review an item here but since I haven’t received anything, I can only review how terrible my experience continues to be with your company.
SR
Buyer beware! I ordered 2 products on 12/7/19 and still waiting 😡 Customer service is a joke! They do not respond to emails or DM through their website. The number listed on the website does not work. When I did get a response I was told they reached out to the warehouse and my items would be shipped shortly and directly from the warehouse. That was over a month ago. Still nothing!! Now I have to dispute the charges with my credit card company and will also report to the BBB. DO NOT USE THIS COMPANY!!
Amy
Absolutely terrible customer service. After waiting almost 2 weeks just to have an order filed I was promised over night shipping. My order still didn’t arrive for another week and was just sent 1st class. On top of that I was sent the wrong item! I got a response to my complaint email several days later and was told I could only have store credit, not a refund. And I had to pay out of pocket to ship the item back! Never shopping here again.
Cynthia E.
I wear a corset for support and to relieve neck and shoulder pain. This is a good daily wear corset. The only drawback is dry cleaning.
Jeremy S.
I was concerned about other customer's service experiences (as described elsewhere on the WWW), but Violet Vixen's service was pleasantly surprising - and the quality of the purchased purse was stellar!
Kristina B.
Items were better than expected! Excited to wear my new duds and rock my new purse. Amazing!!
Michael
The user interface to your site and Gift Card acquisition is woefully outdated...makes finding and using laborious. 😬
Sadie
My credit card was charged immediately, but the order was never processed. I had to dispute the charge on my credit card because the company never responded to my inquiries about the order. About a week after disputing the charge, an extremely unprofessional man from their company called me and yelled at me, claiming the items had been shipped. That was despite the fact that their own website still said the order was never processed and the tracking number they emailed me after that conversation still to this day says the items have not been sent to a USPS facility.
