Great
Based on 1,558 reviews
ThinOptics4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ThinOptics is the home of the revolutionary “Always with You” reading glasses that attach anywhere and go everywhere. Our game-changing readers & reading glasses are incredibly durable, weigh less than a nickel, and are as thin as two credit cards. Along with their equally slim & durable cases, they’ll easily attach to your phone, seamlessly slip into your pocket, and integrate with everyday essentials like your wallet, keychain, laptop & more! These remarkable Vision Solutions are engineered for peak portability and are available as stylish Sunglasses, convenient armless Readers, practical Full Frame Reading Glasses, and beneficial Blue Light Blocking Glasses — so you can be sure you’ll never be without your glasses again.
ThinOptics (thinoptics.com) has 1,558 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
1,558 approved reviews, newest moderated first
Martha C.
Very helpful sent out a replacement right away
Reply from ThinOpticsJun 19, 2024
Thank you for your kind words! We're glad to hear that our team was very helpful and promptly sent out a replacement. We appreciate your support and look forward to continuing to serve you.
Jack K.
Have Qty 5 different pairs of glasses from ThinOptic’s. Experienced a minor hinge issue with my sunglasses. Contacted customer support and they were very responsive and offered to correct the issue without question. The sign of a great product is not the product but how support responds to customer concerns. A+ experience!
Reply from ThinOpticsJun 19, 2024
Thank you for your wonderful feedback! We're thrilled to hear that you have five different pairs of glasses from ThinOptics and that our customer support team was able to promptly address the minor hinge issue with your sunglasses. We strive to provide exceptional service, and your kind words reaffirm our commitment to our customers. It's great to know that your experience was A+! Thank you for being a valued customer.
Stephen V.
Incredibly responsive and pleasant customer service. Dealt with my question promptly, pleasantly and professionally.
Reply from ThinOpticsJun 18, 2024
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our customer service. Ensuring prompt, pleasant, and professional assistance is always our top priority. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your support!
Jim T.
What an awesome company, I called the customer service team to let them know that the phone case I received did not fit my iPhone model. On the other end of the line was a special person named Rhea, she made my day, she said, no worries Mr. Turner, I am going to send you the Univeral Pod for your glasses, it works on any cell phone case and without missing a beat, she says, at no cost to you, simply for being a customer of Thin Optics. Now that's what I call great customer service, I made the mistake and she made it right. Wow!!!
Reply from ThinOpticsJun 17, 2024
Thank you so much for your fantastic review, Mr. Turner! We're thrilled to hear about your positive experience with our customer service team, especially with Rhea. At ThinOptics, we always strive to go above and beyond for our customers, and it’s wonderful to know Rhea could make your day with her helpfulness and generosity. Your satisfaction is our top priority, and we're delighted to have been able to resolve the issue promptly for you. Thank you for being a valued customer of ThinOptics!
Patrick S.
My wife has two pairs of readers and one pair of sunglasses from ThinOptics. She absolutely loves them. It was easy for her to select what she was looking for because the website is well organized and gives detailed descriptions. She particular likes the readers that come with a totally flat case, a unique feature because they take hardly any space in her purse. Unfortunately as she was putting on one of her reading glasses, the arm of one of them simply snapped and broke. I immediately contacted Customer Service via email. The next day I received an email saying that a free replacement pair was being shipped. How is that for customer service? Nowadays, such excellence is rare. Obviously, ThinOptics cares about its customers. Great products and great customer service make for a winning combination.
Reply from ThinOpticsJun 13, 2024
Thank you so much for sharing your wonderful feedback! We're thrilled to hear that your wife loves her ThinOptics readers and sunglasses. It's great to know that she finds our website user-friendly and appreciates the unique flat case design that makes the readers so convenient to carry. We apologize for the issue with the broken arm on her reading glasses, but we're glad our Customer Service team was able to promptly resolve the problem and send a replacement pair. Your satisfaction is our top priority, and it's rewarding to hear that our efforts are appreciated. Thank you again for your kind words and for choosing ThinOptics. We're here for you anytime you need assistance or have further feedback.
Dave
My request was handled 100% with courtesy and promptness. I really love ThinOptics, I have many pairs and they all perform great.
Reply from ThinOpticsJun 12, 2024
Hi Dave! It has been our absolute pleasure to help. ThinOptics prides itself on our customer service and we stand by our products as well and we're glad that this commitment was reflected in your experience!
Jason T.
Great and convenient product. Exceptional customer support!
Reply from ThinOpticsJun 11, 2024
Thank you for your kind words! We're thrilled to hear that you find our product both great and convenient, and we're especially pleased that our customer support has met your expectations. If you have any further feedback or need assistance, please don't hesitate to reach out. Thank you for choosing ThinOptics!
Paul
I was working with Rhea and she couldn't have been more helpful. There was some warranty issues and she gave me the benefit of the doubt. I received my product quickly as I was without glasses. I have nothing but high praise for Thin Optics and especially Rhea.
Reply from ThinOpticsJun 11, 2024
Thank you for your wonderful feedback! We're delighted to hear that Rhea was able to assist you so effectively with your warranty issue. Providing excellent customer service is our top priority, and it's fantastic to know that Rhea made such a positive impression. We appreciate your high praise for both ThinOptics and Rhea. If you need any further assistance or have more feedback to share, please don't hesitate to reach out. Thank you for choosing Thin Optics!
