Poor
Based on 370 reviews
Thriveworks2.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Thriveworks, you can get therapy online & in person. We offer individual therapy (for kids, teens, & adults), couples & marriage counseling, psychiatry by video in many states, and more—and we accept most insurances. Choose your ideal provider and start therapy within 3-5 days.Our licensed providers create personalized treatment plans for challenges like anxiety and depression. Our support team is available with extended hours to help book an appointment, or you can book online.Established in 2008, Thriveworks is a leading mental health provider working to make therapy better for everyone. We provide best-practice care & foster a supportive environment our clinicians can thrive in.
Thriveworks (thriveworks.com) has 370 customer reviews on Folks Told, with an average rating of 2.6 out of 5.
370 approved reviews, newest moderated first
Wallace H.
So far the experience has open me to realizing how to purpose my plan
Reply from ThriveworksAug 4, 2025
Hello Wallace! We’re so happy to hear about your wonderful experience with our team! Your comments fuel our commitment to providing excellent support.
Quyme
Excellent very helpful
Reply from ThriveworksAug 4, 2025
Hello Quyme, your review brightened our day! We're so happy you had a great experience with our services.
Jim G.
I was referred to Katherine Hyer and Thriveworks after a life changing diagnosis. My first time in therapy so I was not sure what to expect. After 27 minutes of my session, I politely walked out. During that time I was barely able to speak, Ms Hyer went on about her child's medical issues. I was never asked "what's bothering you", or "what are your struggles", it was just a constant monolog of her speaking about her child's issues, and trying to align my issue with her child's. I left knwing far more about her childs issues that Ms Hyer knows about mine. At one point she suggested I speak with my MD about trying a medication her child is on. I see a Neuromuscular Specialist who is very knowledgeable about my Myasthenia Gravis, I did not come to Thriveworks for Medical Advice. By the time I returned to my home, I could see the bill generated for the session was $395. It clearly states on the website that the initial consultation is $200 and follow ups are $170. Either is far too much for a 27 minute session to hear about her childs issues.
Reply from ThriveworksJul 23, 2025
Hi there Jim! We're sorry your relationship with your counselor isn't as positive as we intended. Finding the right therapist for your circumstances can be tough sometimes, and we're here to support you as you're going through this process. If your current counselor isn't a good fit for you, give us a call or check out our website to see what other options are available for you in your area. If you need additional support, you can always reach out to us at [email protected] for more help
Gordon
The counselor we are seeing is perfect for us and seems to really understand how to help us.
Reply from ThriveworksJul 11, 2025
Hi Gordon! We really appreciate you taking a moment to share your thoughts with us. It's fantastic to hear about your great experience with your therapist
Tammy
I really like the therapist that I was referred to by several people. Laura Borell is an excellent therapist! She takes the time necessary to learn about her clients.
Reply from ThriveworksJul 7, 2025
Thank you so much Tammy for taking the time to leave this awesome review. Your feedback means so much, and we want to thank you for placing your trust in us!
Kye
My therapist is great and listens to me and really helps me. The only thing I don’t like is that I wish the sessions were longer than an hour. Cause I feel like by the time I’m really getting to the part where it’s “getting good” time is up and by the time I have the next session I’ll probably been done forgot where we left off at.
Reply from ThriveworksJul 7, 2025
Hello Kye, we're absolutely delighted to hear about your positive experience with our counseling services! Your feedback inspires us to offer consistently exceptional care.
Halima
From billing mishaps, to dealing with god awful clinicians, I wish I could get my money back. The time and money I have spent trying to deal with my anxiety and depression, it feels like I have gotten worse. The most notable example with this is when I requested a letter of support from my psychiatric nurse practitioner through email. She responded with a horribly typed answer, stating no. Afterwards, I had an appointment that I was late for around 10 minutes, due to having bowels problems she knew about, and decided to charge my card $135 for a no-call, no-show fee despite attempting to contact her numerous times, only to be forwarded to voicemail numerous times. After talking to the billing department, they’ve stated that the was no possible way to reverse the bill because she was the one who placed the bill.
Reply from ThriveworksJul 7, 2025
Hello there Halima, we're sorry to hear that your experience hasn’t met your expectations. We understand how important it is to feel supported and heard, especially when seeking mental health care. Your concerns about communication, billing, and your therapeutic experience are valid, and we would love the chance to help address them. Due to privacy concerns and to better assist you, we ask that clients reach out to us directly at [email protected]. Please email us with your name, phone number, and details of the issue. We’ll look into your account, see what happened, and work together from there. We’re truly sorry you’ve had this experience and appreciate the chance to help.
Francis
Cody is awesome
Reply from ThriveworksJul 7, 2025
Hello Francis, we are absolutely thrilled to hear about the positive experience you’ve had with your therapist! Your input means a lot, and we’re grateful for your trust.
