Average
Based on 58 reviews
Urban Move Pro3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Long Distance Movers in USAAt Urban Move Pro, we believe moving is more than simply transporting belongings — it’s the beginning of a new journey. Whether you’re relocating your home, office, or moving across the country, our mission is to make the entire process seamless, stress-free, and efficient. Backed by a skilled team, a modern fleet, and customized moving solutions, Urban Move Pro is dedicated to handling every aspect of your move with professionalism, care, and attention to detail.
Urban Move Pro (titanicmoving.com) has 58 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
58 approved reviews, newest moderated first
Olivia F.
Very easy to talk to, convenient & straightforward process, amazing staff.
Reply from Urban Move ProFeb 25, 2026
⭐️⭐️⭐️⭐️⭐️ Thank you so much for the 5-star review! We truly appreciate you taking the time to share your experience with us. It means a lot to our team that you trusted us with your move, and we’re happy to hear everything went smoothly. Thank you again for choosing us, and we hope you enjoy your new home!
destiny G.
DO NOT HIRE THIS COMPANY TO MOVE YOU ANYWHERE!!! My parents hired them with an initial quote of just over 2,000$, and my parents were thrilled. Then my parents submitted an inventory list that they requested, they did not take much as they are downsizing and the company DOUBLED their quote to just over 4,000$, my parents were frustrated but continued with the service. Two days before their move the company TRIPLED their price to 6,400$ and it was too late to cancel the service, basically trapping my parents into this ridiculous fee. My parents were furious, feeling absolutely robbed and taken advantage of by this company. The day of the move, 1 man arrived hours late in a U-Haul truck, took over an hour to pack their items. They assured my parents that there would be multiple movers to help and it would be fast and efficient, it was not!! Days later, my parents belongings were delivered to them in AZ from Cali in a totally different truck, before 8am when they were told 12noon. A lot of their belongings were damaged. We are seeking legal guidance and we are reporting this company to the Better Business Bureau. This company is a SCAM! This is not the only company that has done this, in the EXACT way. ***Update as of 3/10/26*** the company has tried to report my review multiple times for “crime or misconduct”, but they have been denied so my review is still posted. They have responded to my review, (very rudely by the way) but they have failed to reach out to my parents (yes, my parents have tried)to make this right nor have they left a passive aggressive reply to their post. The point here, is do your research. Then research it again, so this does not happen to you! I left a review of my experience of the service my parents paid for, because I had to deal with the damages of this companies services afterwards.
Reply from Urban Move ProFeb 17, 2026
* This is a duplicate review referring to the same move and situation already posted above under the customer name AND REVIEW BELOW “ Catherine Zardeneta.” As it concerns the identical job, our response to the original review applies here as well.* SCAM? FIRST AND FOREMOST, YOUR MOTHER WAS SUCCESSFULLY MOVED FROM CALIFORNIA TO ARIZONA. A “SCAM” DOES NOT COMPLETE THE SERVICE — THIS WAS A COMPLETED MOVE WITH COMMUNICATION AND SIGNED PAPERWORK. Regarding pricing: when your mother first signed up, the inventory totaled 12 items / 48 pieces. Prior to the movers arriving, she submitted an UPDATED list showing 42 items / 86 pieces. THIS UPDATED INVENTORY is what changed the price. Below is the list of ADDITIONAL items that were added on, which is why the total increased: 1 area rug 2 cedar chests (additional) 1 desk chair 1 display case 1 dog food container 1 e-bike (additional) 1 end table 1 file cabinet 1 headboard 1 footboard 1 heater 2 ice chests 1 knee scooter 2 ladders 1 lamp 5 medium boxes (additional) 3 mirrors 1 office desk 7 pictures 15 large bins (additional) 1 printer 2 shelving units 1 transportation bag 2 trash cans 1 wagon 1 wheelchair 1 Christmas tree box 1 wooden shelf Your mother ACCEPTED this revision, SIGNED the updated contract, and made the payment. No one forced her to proceed — the agreement allows cancellation up to 72 hours prior, and she was still within that timeframe. We never said there was a “truck already in the area.” We stated dispatch was operating from our Rancho Cucamonga warehouse. On pickup day, the DRIVER arrived first and the TWO HELPERS arrived shortly after from Anaheim — your mother had THREE MOVERS total. Separate arrivals do not mean a single-man crew. Arrival times can vary due to routing, traffic, or prior jobs; however, we arrived on the contracted service dates. Regarding trucks: the pickup used our box truck and delivery used a leased U-Haul. This is standard industry practice so pickup trucks remain in their service states while leased units handle long-distance deliveries with full maintenance support. We do NOT require cash only. Pickup/drop-off require certified funds, including cash, cashier’s check, money order, personal check, Zelle, PayPal, or Cash App. Delivery occurred on the agreed day. Drivers may arrive earlier once they are 24 hours out; early arrival is not a service failure. If there were damaged or missing items, no claim was ever submitted. We will gladly send the official claims form so it can be reviewed properly. Drivers are 1099 independent contractors and may handle multiple assigned loads, which is normal logistics practice. Again, this was a COMPLETED MOVE with signed approvals, revised inventory, and successful delivery. If your mother wishes to file a claim, we will assist immediately.
Nikki J.
because we arrived 18 min late for pickup/ everything else was great plz say
Reply from Urban Move ProFeb 17, 2026
✅✅✅✅✅ Thank you for taking the time to leave a review. We appreciate the opportunity to clarify the situation and provide context regarding what occurred. Our goal is always to be transparent and fair with every customer.
Rick R.
Titanic moving group is a broker. they sub out the whole job for our move okay. they quoted us what they price people that they subbed it out with doubled the price, trash star furniture and then held it for ransom on the other end. that was a total scam job. these people don't know how to move and if Titanic uses people like this they should be run out of business. I will never ever use these people again. I will never recommend them. they are just flat terrible The people they sub out to are not movers. they are joke
Reply from Urban Move ProJan 26, 2026
Rick, I’d like to take a moment to clarify what actually transpired, as there appears to be some confusion in your review. First, regarding your claim that we are a “broker”: We are licensed as both a broker and a carrier. Like every moving company in the country, we do not own trucks in every state. However, we work with vetted partner carriers nationwide. In your case, because you were relocating nearly 2,875 miles from California to Florida, we utilized one of our California-based partner carriers for pickup, and our Florida-based team completed the final delivery once your shipment arrived in Mims, FL. This is standard practice in long-distance moving and was fully disclosed. At the time of booking, you personally provided the estimated volume of approximately 3,600 cubic feet, and that is the number you asked us to quote your move on. That figure was not generated by us — it was the amount you advised us you would be moving. It’s also important to clarify that we were not provided with a full household or storage-unit inventory. The only items you told us needed to be moved were the following heavy equipment: One band saw One CNC machine One CNC plasma machine Four crates One lathe One magline Three metal racks One press brake Three large toolboxes These were the only items you advised us about. You did not disclose any household items or storage-unit contents at that time. After we calculated the space required for the equipment listed above, you advised us that the remaining space within the 3,600 cubic feet would be sufficient to accommodate the household goods, and we relied on that information when preparing your quote and scheduling the equipment. When the crew arrived, it became clear that — in addition to the heavy equipment — you also had: A full household A storage unit Numerous additional items not previously disclosed Because of this, the shipment significantly exceeded the original estimate, and the move ultimately required: A 52-foot trailer, plus An additional 26-foot box truck Despite this substantial increase in volume, the move was still completed successfully. To clarify further: You were picked up on January 12–13, as scheduled You were delivered within 7–10 days, which was faster than the 10–14 day delivery window provided All equipment and household goods arrived safely and without damage Three vehicles were also transported successfully Additionally: A quality assurance call was completed prior to pickup At that time, you confirmed there were no changes to the inventory The additional items were only discovered once the crew arrived on site When the additional space was required, you approved the revised charges and signed the updated agreement accordingly. Nothing was added without your knowledge or consent. For these reasons, we are unclear why this move has been characterized as a “scam.” You were: ✔ Picked up on time ✔ Delivered on time ✔ Properly communicated with throughout the process ✔ Moved without damage ✔ Charged based solely on actual volume moved We understand moving can be stressful; however, it is important to clarify that the only reason the price changed and the move required additional equipment was due to the inaccuracy of the inventory provided and the lack of disclosure regarding the household and storage contents. If there is anything further you would like to discuss, we are happy to do so. Our goal is transparency, professionalism, and providing fair service on every move. — Titanic Moving Group
Tonya C.
This is a great company and I would highly recommend these guys they helped me with what I needed
Reply from Urban Move ProDec 19, 2025
Thank you so much for taking the time to share your experience with Titanic Moving Group! 🚛💙 We truly appreciate your trust in us to handle your move, and it means the world to our entire team to know you were satisfied with the service. Your feedback helps us continue providing stress-free, reliable moving experiences for families across the country. If you ever need assistance again or know someone planning a move, we’d be honored to help. From everyone here at Titanic Moving Group — thank you for choosing us and for supporting a family/veteran-owned company! 🙏🇺🇸
Jamal J.
Everything was great
Reply from Urban Move ProDec 19, 2025
Thank you so much for taking the time to share your experience with Titanic Moving Group! 🚛💙 We truly appreciate your trust in us to handle your move, and it means the world to our entire team to know you were satisfied with the service. Your feedback helps us continue providing stress-free, reliable moving experiences for families across the country. If you ever need assistance again or know someone planning a move, we’d be honored to help. From everyone here at Titanic Moving Group — thank you for choosing us and for supporting a family/veteran-owned company! 🙏🇺🇸
RoRo B.
Trustpilot was very helpful and care and will use them again
Reply from Urban Move ProDec 19, 2025
Thank you so much for taking the time to share your experience with Titanic Moving Group! 🚛💙 We truly appreciate your trust in us to handle your move, and it means the world to our entire team to know you were satisfied with the service. Your feedback helps us continue providing stress-free, reliable moving experiences for families across the country. If you ever need assistance again or know someone planning a move, we’d be honored to help. From everyone here at Titanic Moving Group — thank you for choosing us and for supporting a family/veteran-owned company! 🙏🇺🇸
Chris
Professional and reasonably priced. Will use again
Reply from Urban Move ProDec 19, 2025
Thank you so much for taking the time to share your experience with Titanic Moving Group! 🚛💙 We truly appreciate your trust in us to handle your move, and it means the world to our entire team to know you were satisfied with the service. Your feedback helps us continue providing stress-free, reliable moving experiences for families across the country. If you ever need assistance again or know someone planning a move, we’d be honored to help. From everyone here at Titanic Moving Group — thank you for choosing us and for supporting a family/veteran-owned company! 🙏🇺🇸
