GuyH
Ordered a 30cm titanium pan
Ordered a 30cm titanium pan. They sent me a 24cm pan. Refused to exchange it. Now I'm out of pocket and have a pan I won't use.
Reply from Titan's KitchenJul 1, 2026
Hi Guy, We’re sorry to hear you’re disappointed. After reviewing your order, we can confirm that the 24 cm pan was the size selected at checkout, which is the item that was shipped. If there was any confusion during the ordering process, we certainly understand how frustrating that can be. Our support team reviewed your request in accordance with our return policy, and we are still happy to process a full refund if you return the pan. Please feel free to reach out to us at [email protected] if there’s anything further we can help with. Warm regards, Titan’s Kitchen Team




