TokeetReviews of tokeet.com

I have only just started with Tokeet but I have trialled other programmes and this one has so far been the most responsive and supportive with onboarding. The support team are helpful and knowledgeable and where the system couldn’t do it, they found a way for me to do it. I can’t comment on the system yet, as I haven’t had any bookings through it but will post another review when I can comment further.

Tokeet has been a great addition to our business operations. The system is easy to navigate and helps streamline our property management tasks. But the real highlight is their customer support — prompt, patient, and always ready to help. It’s reassuring to know that we can rely on such a responsive team whenever we need assistance.

I’ve been using Advance CM (formerly Tokeet) for 8 months. Pros: Fast and responsive customer support. If front-line staff can’t resolve an issue, they escalate quickly to senior support. For technical issues, they even set up a Zoom call to assist directly. Recently released a native iOS app (previously only a web app). I did encounter a bug (0 pricing info), but it was fixed within 48 hours. Cons: Limited channel connections. The main OTAs I rely on (Booking.com, Airbnb, Agoda, Tiket.com) are supported, but I’d like to see them expand to newer platforms like Villa-Finder, which already accounts for ~10% of my bookings. The system is optimized for vacation rentals but needs stronger support for guest houses and hotels. Pricing logic is different—one villa might generate 2x the revenue of a 40-room hostel, so treating each room as a separate “rental” isn’t practical. Pricing policy: while I understand good products are costly, please don’t break trust by changing billing mid-contract. That’s not a minor issue, and it risks losing customer confidence. Overall, Advance CM is a reliable tool with strong support and a good foundation, but I’d like to see more channel integrations, better hotel/guesthouse features, and a more consistent billing approach.

I’ve been a Tokeet customer for several years, but my recent experience has been extremely disappointing and damaging to my business. In April 2025, I paid for a full year’s subscription upfront. Without my consent, Tokeet unilaterally changed my plan, issued a partial refund, and cancelled my annual subscription. This left me unable to manage my OTA connections, putting me at risk of double bookings and financial loss. At no point did I authorise an immediate cancellation of my account. Their actions represent a clear breach of contract, and communication has been slow, dismissive, and failed to address the issues I raised. Instead of resolving the matter, they forced me onto a new, much higher-priced monthly plan. Businesses rely on stable software to manage bookings. Having a system you pay for upfront pulled out from under you mid-contract is completely unacceptable. I would strongly caution anyone considering Tokeet: be very careful with their billing practices and customer support.

Tokeet / ACM support is the best there is! This way I wanna express my gratitude for the support and development team, they're doing everything in there power to make the best out of it!

Tokeet does not have a customer support phone number. They have live chat thing but it is nightmare to get technical issues resolved via live chat because the agents don't really seem to care about their customers. We use Tokeet's website module and we have been receiving calls and emails from our customers complaining that our website is showing invalid SSL certificate error and our customers can't get to the website. It has been 4 days of constant chasing Tokeet tech support via live chat but they either don't have a clue how to provide a valid SSL or they just don't care and ignoring all my message. I also asked them how I can escalate this issue but yet again they just ignored my message.

The support is really reactive, helpful and always available. Sales and Finance are also very reactive and really nice to provide solution to any issue. The Channel Manager is very dynamic and full of usefull options to manage rentals in details.

the error on their system caised me a loss of £2.3K - they accept the mistake but offer no compensation