TopUpReviews of topup.com

Reply from TopUpDec 9, 2024

Hello, At TopUp we use automated and manual systems to confirm proper credit card authorization. Since the billing information provided by you could not be verified by our security system, we could not process the payment and unfortunately, your order was canceled. This transaction will not be processed and the amount will not be deducted from your account. Your TopUp team

Reply from TopUpJul 8, 2024

Dear Ajmeer, Thank you for sharing your feedback with us. We apologize for the frustrating experience you've had with our application. We take your concerns seriously and are committed to making improvements. We are committed to providing a high-quality application and appreciate your patience as we work on these improvements. If you have any further feedback or need immediate assistance, please don't hesitate to reach out to our support team. Thank you for helping us improve our services & site.

Reply from TopUpNov 28, 2022

Hello, Thank you for contacting us! Our agents have already opened a case with the operator. The recharge shows a successful status and we do not have any indication about the amount not being the proper one. The operator advised that you should get in touch with Mobitel directly for any details you might need. We are very sorry for the inconvenience! Your TopUp team

Reply from TopUpAug 25, 2022

Hello, Thank you for your feedback! The only charge we apply is a minimal transaction fee. Some of the operators to whom you send recharges could also charge a VAT, but unfortunately that is something we cannot control, as we have no control over the rate exchange, that is also imposed by the local operator. Your TopUp team

Reply from TopUpNov 11, 2022

Hello! We're sorry to hear this. Our Customer Support is available 24/7 for any questions or concerns. They will get in touch shortly for further assistance. Your TopUp team

Reply from TopUpJul 27, 2018

Hi Lina, We have investigated your case, and both your orders were processed under one minute. The second order you placed was only charged once, as you can see on the invoice, which you received by email right after the order was successfully processed. It's also available online in your account, Activity section. We do not charge customers twice, unless they place two separate orders. In your case, you were charged twice the same amount because you placed two different orders, with the same amount, on the same day. As you placed the recharges during the promotion, the person in Cuba will have two different balances: 1. The main balance - the original recharge amount you choose will be added to the customer’s main balance. 2. The promotional balance - the bonus amount will be added to the customer's promotional balance. For any questions, our Support Team is available 24/7 for you: https://topup.com/contact Thank you for your understanding!