Total PasswordReviews of totalpassword.com

Reply from Total PasswordDec 23, 2023

Hello Nikki, We appreciate you taking the time to share your review with us. Your feedback is valuable, and we thank you for providing us with this information. We apologize for any billing issues you are facing. To ensure that we can assist you effectively, we kindly request you to complete a contact form with your details. This will allow us to reach out to you directly and provide the assistance you need - https://help.totalpassword.com/en/trustpilot Please ensure when completing the form that you copy and paste your review to help us with the investigation. Kind regards, Total Password Customer Care Team

Reply from Total PasswordNov 28, 2023

Hello AC, We appreciate you taking the time to share your review with us. Your feedback is valuable, and we thank you for providing us with this information. We apologize for any technical issues you are facing. To ensure that we can assist you effectively, we kindly request you to complete a contact form with your details. This will allow us to reach out to you directly and provide the assistance you need - https://help.totalpassword.com/en/trustpilot Please ensure when completing the form that you copy and paste your review to help us with the investigation. Kind regards, Total Password Customer Care Team --------------------------------------------------------------- UPDATE: 2023-11-30 Hi AC, Thank you for providing me with extra information to locate your account. Currently, we do not have a Firefox extension, and there is no option to import from McAfee. However, it's worth noting that these features may become available in the near future. I can see that your account was fully cancelled and refunded and no further payments will be taken. Refunds can take up to 48 hours to appear in your account but may take up to 7 days depending on your bank so please do not worry if it takes slightly longer. Kind regards, Total Password Customer Care Team

Reply from Total PasswordNov 1, 2023

Hi Runninyojewels, Thank you for taking the time to leave a review. We greatly value your feedback and appreciate your input. However, we've encountered a challenge in locating your account based on the information provided in your review. We understand that there might be an issue or concern you'd like to address, and we are dedicated to resolving it to your satisfaction. To ensure that we can assist you effectively, we kindly request you to complete a contact form with your details. This will allow us to reach out to you directly and provide the assistance you need - https://help.totalpassword.com/en/trustpilot Please ensure when completing the form that you copy and paste your review to help us with the investigation Kind regards, Total Password Customer Care Team

Reply from Total PasswordOct 16, 2023

Hi Lyn, Thank you for taking the time to provide us with your review, and we sincerely apologize that you're not satisfied with your Total Password experience, especially after it was working well for you. We value your feedback and are committed to ensuring your experience meets your expectations. If you'd like to continue using Total Password on a different device, you can do so by following these steps: 1. On the new device, whether it's an iOS device, Android device, or if you're using the Chrome Extension, please make sure you have downloaded the Total Password application or extension. 2. Once the application or extension is installed, you can access Total Password using the email and master password you created during your initial setup. 3. In the login section of the Total Password application or extension, simply enter the email and master password details you used when creating your account. This will allow you to access your Total Password account on the new device and continue to manage your passwords securely. Total Password is part of a renowned global cybersecurity company that offers cybersecurity products to millions of people around the world. We take great pride in our commitment to providing robust security solutions to our customers. We want to emphasize that every review we receive, whether it is positive or negative, is genuinely provided by our users. These reviews have never been paid for or influenced in any way. We highly value the honest feedback and experiences shared by our customers as they help us continuously improve our products and services. If you wish to cancel your account, you can do so conveniently by visiting our dedicated portal at my.totalpassword.com. If you have any questions or need assistance with this process, please do not hesitate to contact our customer support team. Kind regards, Total Password Customer Care Team