trotpets.com Reviews | Read Customer Reviews of trotpets.com

trotpets.comReviews of trotpets.com

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3.9

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Based on 850 reviews

trotpets.com3.9

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About trotpets.com

THE BEST & LAST PET BOWLS YOU'LL EVER BUYTrot bowls! are a stainless steel silicone mat system with a slow puzzle feeder to ensure any messy or excited eaters have an engaging and mess free eating experience.WHY SLOW FEEDING MATTERSFast eating can lead to pain and discomfort, vomiting, or more serious life-threatening issues like choking or bloat.For the more serious issues, the signs can be obvious. For pain and discomfort, it often goes unnoticed.Our Puzzle Slow Feeder can help excited pets take the time they need to chew their food, leading to better digestion and a more fun and comfortable meal time experienceBRIEF BACKGROUNDTrot Pets is re-opening under NEW ownership and management. We understand that the actions of the past have caused disappointment and distrust, and for that, we are truly sorry. We have taken significant steps to ensure that such actions will not be repeated in the future, and we are dedicated to providing the highest level of service and integrity in all of our dealings with our customers. The Company is no longer accepting pre-orders and all orders will be in stock and ready for immediate delivery.We continue to focus on producing high-quality dog bowls that are both stylish and practical. We have a real passion for creating beautiful products that improve the lives of our dogs and their owners.The company has spent countless hours researching materials and designs, consulting with veterinarians and dog experts, and testing prototypes to ensure that their dog bowls would meet the highest standards of quality and safety. They sourced materials from reputable suppliers and worked with skilled artisans to craft each bowl with care and attention to detail.We are focused on building a brand that resonates with pet owners who share our values. We want you to know that we are more than just a company that sells dog bowls. We are a group of passionate dog lovers and pet owners who care deeply about the health and happiness of all of our pets. We h

trotpets.com (trotpets.com) has 850 customer reviews on Folks Told, with an average rating of 3.9 out of 5.

Website: trotpets.com
Category: Pet Stores
Listed on Folks Told: 2026

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trotpets.com reviews

850 approved reviews, newest moderated first

Karen J.
Aug 5, 2026
Good customer service
There was an issue with my order and they worked quickly to resolve it.
Reply from trotpets.comSep 24, 2026
Karen, thank you so much! Really glad we got your order issue sorted quickly — that's what we're here for. Apologies for the late reply — we're family-owned, just a couple of people doing everything, and Trot Pets began as a passion project after we lost our dog to eating too fast. Your support keeps us going. If you'd like, I'd love to send you a friends-and-family discount for next time! — Trot Pets
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Mary Z.
Aug 5, 2026
Feeding bowl, water bowl and stand
Ordered slow flow bowl, water bowl and stand. They came when expected. The bowls have lids and when we opened up the box one of the lids was broken, they are a hard plastic. I emailed the contact team with a picture and within 5 days had a new lid.
Reply from trotpets.comSep 24, 2026
Hi Mary, thank you! Glad everything arrived on time, and I'm happy we got that broken lid replaced for you quickly. Sorry it's taken me a while to reply — we're a family-owned business, just the couple of us, and Trot Pets started as a passion project after we lost our own dog to eating too fast. Really appreciate your support. If you ever need anything else, I'm happy to send a friends-and-family discount your way! — Trot Pets
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Yee T.
Aug 2, 2026
The ordering is very confusing for the…
The ordering is very confusing for the slow feeder and water bowl set vs water bowl set. They wanted me to return the whole thing vs just returning the bowl and exchanging for a slow feeder. You have to be careful what you click on because the return is on you and it is costly. They can also deem not refundable because the way you repackage does not look new. The measurements should be on the pictures so that people can know what height they are buying rather than. Doom scrolling to find out. Multiple customer service before getting to the person to respond.
Reply from trotpets.comSep 24, 2026
Hi — thank you for the honest feedback, and I'm sorry on a few fronts. You're right that the ordering flow for the slow feeder vs water bowl sets is confusing, and the measurements should be right on the product pictures — that's genuinely useful feedback I'll take back to the team. I'm also sorry about the runaround with customer service and the return hassle. We're a family-owned shop, just a couple of us, and Trot Pets started as a passion project after we lost our dog to eating too fast — we're stretched thin but that's not your problem. If you send me your order number here, I'll take a fresh look at your situation and get back to you as soon as I can. And if we can make it right, I'd really appreciate you considering updating your review. — Trot Pets
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Cornelia M.
Aug 1, 2026
The customer service was excellent!
The customer service was excellent! Our order arrived and one of the items, the Mat was warped and so I contacted customer service and they said they would send a replacement.
Reply from trotpets.comSep 24, 2026
Cornelia, thank you!! So glad we got that warped mat replaced for you — and your kind words about our customer service mean the world, especially coming from a small team like ours. Sorry for the slow reply — we're family-owned, just a couple of people, and Trot Pets started as a passion project after we lost our own dog to eating too fast. If you ever need anything, just ask and I'll send over a friends-and-family discount! — Trot Pets
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Patty
Aug 1, 2026
We love our TrotPets items
We love our TrotPets items. The quality is top notch. Their customer service is outstanding and they truly stand behind their products!
Reply from trotpets.comSep 24, 2026
Patty, this one made my day — thank you! 'Truly stand behind their products' is exactly what we aim for. Apologies for the late reply — we're a family-owned shop, just a couple of us doing it all, and Trot Pets began as a passion project after we lost our dog to eating too fast. Your support is everything to us. If you ever want to order again, I'd love to send you a friends-and-family discount! — Trot Pets
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BettyAnn
Jul 29, 2026
I've ordered twice with Trot Pets in…
I've ordered twice with Trot Pets in the last couple months. I got the elevated stand, tray, food and water bowls. They arrived quickly and the stands were easy to assemble. Everything is solid and holding up well. I put the bowls in my dishwasher and have no issues with them. I'm happy with them and my dogs seem to be happy with them too.
Reply from trotpets.comSep 24, 2026
BettyAnn, thank you for ordering twice — and for the lovely review! So glad the stand was easy to assemble and everything's holding up, dishwasher and all. Sorry it's taken me a bit to reply — we're family-owned, just a couple of people, and Trot Pets started as a passion project after we lost our own dog to eating too fast. Happy to hear your dogs are happy too! If you ever need anything else, just let me know and I'll send a friends-and-family discount your way! — Trot Pets
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Debra L.
Jul 23, 2026
Not heavy duty good quality/No Customer Service
I ordered this because my 80lb dogs bowl goes all over the place when she eats and because of the slow feeder. I was really excited until I received my order and the mat that the bowls sit on was warped and does not sit properly on the stand. the only positive thing is the magnet because the bowls are not heavy they are very light. I have written to them on their website and in an email and still no response at all.
Reply from trotpets.comSep 24, 2026
Debra, I'm really sorry — a warped mat on arrival is frustrating enough, but writing to us twice and hearing nothing back is worse. We're a family-owned shop, just a couple of us, and Trot Pets started as a passion project after we lost our dog to eating too fast — we're stretched thin and your messages slipped through, which I know doesn't help you. I'd like to fix the mat issue: reply here with your order number and I'll get a replacement mat out to you and get back to you as soon as I can. If we make it right, would you consider updating your review? — Trot Pets
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Theresa
Jul 19, 2026
Functional and great to look at!
Functional and great to look at!
Reply from trotpets.comSep 24, 2026
Theresa, thank you!! Functional AND great to look at — that's the dream combo. Sorry for the slow reply — we're a family-owned shop, just a couple of us, and Trot Pets started as a passion project after we lost our own dog to eating too fast. Your support means everything. If you ever want anything else, I'm happy to send a friends-and-family discount your way! — Trot Pets
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