Average
Based on 850 reviews
trotpets.com3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
THE BEST & LAST PET BOWLS YOU'LL EVER BUYTrot bowls! are a stainless steel silicone mat system with a slow puzzle feeder to ensure any messy or excited eaters have an engaging and mess free eating experience.WHY SLOW FEEDING MATTERSFast eating can lead to pain and discomfort, vomiting, or more serious life-threatening issues like choking or bloat.For the more serious issues, the signs can be obvious. For pain and discomfort, it often goes unnoticed.Our Puzzle Slow Feeder can help excited pets take the time they need to chew their food, leading to better digestion and a more fun and comfortable meal time experienceBRIEF BACKGROUNDTrot Pets is re-opening under NEW ownership and management. We understand that the actions of the past have caused disappointment and distrust, and for that, we are truly sorry. We have taken significant steps to ensure that such actions will not be repeated in the future, and we are dedicated to providing the highest level of service and integrity in all of our dealings with our customers. The Company is no longer accepting pre-orders and all orders will be in stock and ready for immediate delivery.We continue to focus on producing high-quality dog bowls that are both stylish and practical. We have a real passion for creating beautiful products that improve the lives of our dogs and their owners.The company has spent countless hours researching materials and designs, consulting with veterinarians and dog experts, and testing prototypes to ensure that their dog bowls would meet the highest standards of quality and safety. They sourced materials from reputable suppliers and worked with skilled artisans to craft each bowl with care and attention to detail.We are focused on building a brand that resonates with pet owners who share our values. We want you to know that we are more than just a company that sells dog bowls. We are a group of passionate dog lovers and pet owners who care deeply about the health and happiness of all of our pets. We h
trotpets.com (trotpets.com) has 850 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
850 approved reviews, newest moderated first
Marisa Y.
Product shipped quickly and was of the high quality they claimed. Very happy with the bowl, water bowl and tray.
Reply from trotpets.comJun 17, 2023
Thank you ! We really appreciate you taking the time to provide feedback. Thank you again !
Felicia G.
Quality product. I purchased the 12" stand, which requires assembly, and the black set of bowls/tray. Fast delivery. My only complaint is that some of my dog's food gets stuck in the slow feeder and I have to push it out with my finger.
Reply from trotpets.comJun 17, 2023
Thank you for the feedback ! We appreciate it !
David S.
Overall we have been happy with our trot pet dishes. I am just a little disappointed in our last order. I ordered the trot lid and even though it says lid the picture shows (2) lids. It is deceiving in that I thought I would be getting (2) lids.
Reply from trotpets.comJun 17, 2023
Hello - sorry for the confusion ... we just emailed you to correct the error with the lid ... Please let us know however we can be helpful. Thank you !
Jatana C.
My first go round with Trot was unfortunate to say the least I ended up having to file a charge back to get a refund from my bank because I never received. Then I got the email about Trot being under new management and figured I'd give it another shot and I'm glad I did because these bowls are beautiful and very well made. I love them!
Reply from trotpets.comJun 17, 2023
So happy to hear ! Thank you for giving the NEW Trot a shot !
Rachel
The bowls and stand are great and were exactly what I was looking for. I've had them for around a year now and they've held up great. Easy to clean, and the puzzle bowl works well for my dog. I know people had difficulty in the past getting orders fulfilled with the prior management, but setting that aside the product really is excellent.
Reply from trotpets.comJun 17, 2023
Thank you ! we are thrilled to hear you are happy with the product and it is working well for your dog ! Thank you again for the Feedback !
Hailey
Shipped very fast. Impressed with the quality of the item
Reply from trotpets.comJun 17, 2023
Thank you ! Our fulfillment center is very busy but they are working hard to ensure timely delivery, We are glad to hear you are happy with the quality! We believe they are the best bowls on the market.
ST and T.
Excellent and easy customer service. Product is outstanding quality and design. I was an original buyer from the previous owners and unfortunately did purchase two sets that were never delivered - but did receive one. May they can keep their customer service and solvency competent.
Reply from trotpets.comJun 17, 2023
Thank you ! We appreciate the feedback !
Cindy F.
I ordered Trot bowls during the Kickstarter campaign and was disappointed that I was not going to receive them and angry to have lost my money. (Thus far I have not been successful in getting my money back, though I know some have had some luck.). I ordered the bowls from the new owners and after I hit send I thought perhaps I was being scammed again. But my order arrived within days! The mats did not fit properly on the stands and again I thought I was out of luck but I contacted the company and they immediately sent replacements that were the correct size. The package is undoubtedly expensive but I do really like the bowls, mats and stands. The color (yellow) is just what I wanted and the mat and stands are nice. The puzzle bowl is so much better than the plastic puzzle bowls I have been using. I am, overall, rather pleased.
Reply from trotpets.comJun 16, 2023
Thank you so much for the feedback ! and kind words ! This has been much harder than we imagined. So your feedback really helps to motivate us. We hoped people would give us a chance. And you are clearly a person that gave us a chance and we really appreciate the feedback ! Thank you very very very much !!!
