Poor
Based on 126 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Intuitive, easy to use employee time tracking.Employees can track time anywhere, any way they want—using a computer, mobile phone, tablet, GPS-enabled app, text, dial in number and so much more—with clock in / out punch card or manual timesheet flexibility.Managers can see who's working, where, on what projects - all in real-time. Plugged into QuickBooks, Sage, ADP, Paychex and more, TSheets syncs up real timesheet data for faster, more accurate payroll, billing and invoicing.
TSheets (tsheets.com) has 126 customer reviews on Folks Told, with an average rating of 2.8 out of 5.
126 approved reviews, newest moderated first
Tim
Note the fine print - NO REFUNDS! We lost hundreds of dollars signing up for the annual service and requesting cancellation a few months in when we found a less expensive substitute. We appreciated the functionality while we had it, but regret having signed up and paying in advance to get the reduced monthly rates.
G H.
if you log out, you will not be able to get your timesheets back. (They don't tell you that) isn't that what its purpose is? I have been using for several years but customer service has gone downhill and the software does not work as good as it used to. I really liked the service, but since the purchase by Intuit is has gone downhill. So Sad.
Cassandra A.
Works perfect for all of our employees! I love that they can use an app to clock in and out. Makes payroll simple when integration with Gusto. User friendly. I love that employees can leave notes when their clock in/out time is wrong. I just change it when I do payroll. Both times I have had to call customer service i received great service and quick help.
Jordan
It simply doesn't work. The buttons on the app don't work. It freezes constantly. It doesn't sync up. When the buttons on the app do manage to let me clock in, the desktop site shows that I'm not clocked in. I can never clock out on the app. Huge waste of money.
Rachel M.
DONT PURCHASE IF IN AUSTRALIA - Tsheets is a joke. Don't get suckered into the discount by paying annually as they will not refund you the money when app and program doesn't work. This program has so many glitches and no support. I spend more time sorting employees apps and times then a did using paper time sheets. All support in USA and cannot get decent support for Australia. Have sent numerous messages and the response pretty much comes with same wording as the help centre. Have tried it all but still have the problems. Will log out employees mid shift. Will not take out lunch break. Will not let employees enter info. Will say employee not logged in when they are. Will not show employee info in time slider just to name a few. I have 40 employees and this was meant to make it easier but its making it harder.
Alex L.
The only thing worse than logging time worked is logging it in this application. Easily the most frustrating application I have to use.
Mike T.
The app is terrible. So many bugs it's ridiculous. I have reached out to them more times than I can remember. Been using their system for about 4 months now. Still continue to have employees that it logs out and then won't let log back in. I have yet to make it an entire week without an employee or two having issues clocking in. The coders get to be fired and new ones hired. Most the time when I reach out to them they ask me if it's an android or apple phone and after I tell them they proceed to tell me "oh yeah that's why, We are currently having issues with that platform but they should be fixed in the next day or two" No matter what platform it's on I have been given this same explanation. On the hunt for another time clock that works with QBO.
john W.
Been a Tsheets customer since 2016. It worked fine until 1/14/2020 when it stopped syncing with quickbooks. I tried several different web connect versions without success so I contacted tech support. I was told the error code I was receiving was something on "their end" and there was an investigation because of numerous complaints with the same code. Still didn't work so I called again and was told Tsheets is no longer compatible with QB 2014 because of an upgrade on their end. Tsheets is useless to me if it doesn't sync with QB's so I asked for a refund for the unused 9 months of the one year plan they sold me. I was told they don't give refunds after 30 days and that I would have to upgrade to a newer version of QB. Absolutely ridiculous that they sold me a service for a year that no longer works because of something they did and that I would have to spend hundreds of dollars on a newer version of QB to continue using. They still have a link in Tsheets that directs you to web connect upload page which says its compatible with older versions of QB from 2006 an up. No where on there site does it state Tsheets not compatible with older versions of QB..Unbelievable.
