Poor
Based on 126 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Intuitive, easy to use employee time tracking.Employees can track time anywhere, any way they want—using a computer, mobile phone, tablet, GPS-enabled app, text, dial in number and so much more—with clock in / out punch card or manual timesheet flexibility.Managers can see who's working, where, on what projects - all in real-time. Plugged into QuickBooks, Sage, ADP, Paychex and more, TSheets syncs up real timesheet data for faster, more accurate payroll, billing and invoicing.
TSheets (tsheets.com) has 126 customer reviews on Folks Told, with an average rating of 2.8 out of 5.
126 approved reviews, newest moderated first
Varinia B.
i have tried for 3 days to talk to some one on chat and phone. It took over 2 1/2 hours for some one to come on to the chat and by then I had gone home. I sat on the phone for over 1 1/2 hours the same day. I am trying again today and it is the same old crap. NO NOE TO HELP WHEN YOU NEED THEM. THIS IS AWFUL! DO NOT USE THEM
Anthony S.
Good luck getting someone on the phone or via chat. Not even some call center in India or something. Nope, you just have to wait for over an hour or not get support at all. Meanwhile their automated system says that they thrive to answer within 90 seconds! What a joke! The system needs a lot of improvements all around. Before, I could email their tech support @ prosupport but the last time I sent an email on October 6th, I got a reply back saying that they don't monitor that account and to resort to the chat option on the website. Way to go back in service rather than helping your customers! If you're a prospective customer though, they'll be in touch until you sign up. Typical sales tactic. Sadly, we tried about 4 other systems before deciding to go with them and this was the best one of those options, which says a lot about the others. We pay over $6,000 annually for service too! Needless to say, if a better system comes along, we'll be making the switch!
Terri Maslyk L.
Unable to select the worthy ZERO stars, for their horrible customer service. Waited 3x over 1hr each before no reply from agent aside from message they ended the chat. Huh? No thanks. D- rating.
Chris H.
Would like to give it zero stars ! Wait time on phone is about an hour. They promise prompt response on "Chat" - that is a fallacy. What used to be a first rate app, has now been ruined by Intuit. They make changes without consulting their users, which turn out to be downgrades. Sick of having to get a verification code every single time I need to log in. Their project reports down load is now showing latest time first - who decided to change that and WHY. Absolutely hopeless Customer Service - DO NOT USE this app
Gary M.
I agreed to a short trial. Never turned my Company on. They keep billing me. BEWARE- They are Not honest
Kaylee T.
Using TSheets started out well but it's gone downhill fast. Our latest problem is that the the "invite" button does not work, so all of our newly-hired employees can't sign in to TSheets. We also have employees who were locked out of their accounts and can't get back in. We've had to go back to tracking job hours by hand, and automated job hour tracking was why we got TSheets in the first place. Customer service is usually nice but they usually can't help you either, and you'll be talking to them nearly every day if you use this program.
Belma Ramadanovic M.
No customer service available. I called and the wait was 50 minutes long. I tried chatting. Nobody was responding to my questions. They kept sending automated choices. I am very disappointed.
CG
This used to be a 5* company until it was purchased by intuit....now there is no customer service, whereas I used to be able to "chat" quickly and easily with someone to work on any glitches. There is a required update currently that 9 of our employees cannot accomplish. Hours have been wasted and after 45 minutes on "hold" this morning I still was unable to speak with anyone. Looking for other options.....
