John K.
They demanded precise measurements, then sent a product 1¼ inches too short!
I was extremely disappointed with my experience with UBlockout, particularly because of the irony of what happened. Before placing my order, the company insisted on a video call to verify the measurements of my window frame. I was specifically told that their policy required a second person to assist me during the call, and that without someone helping me physically measure the window, I would not be eligible for a replacement if the product didn’t fit properly. I explained that I didn’t have anyone available to help, but I proceeded with the video call anyway and carefully demonstrated my measurements to their representative, accurate to the nearest 1/16 of an inch. After all that emphasis on precision and the company’s strict measurement requirements, imagine my surprise when the product arrived approximately 1¼ inches too short on one side! This wasn’t a tiny discrepancy or a matter of rounding. It was a substantial sizing error. I contacted the company by email and explained the problem. Rather than acknowledging the discrepancy and working with me toward a resolution, they argued with me about the measurements. I even measured the actual product they sent to demonstrate that it was significantly shorter than the dimensions I had provided. What frustrates me most is the double standard. They place an enormous burden on the customer to demonstrate accurate measurements, even warning that failure to follow their procedure could disqualify someone from receiving a replacement. Yet when their own product arrives with a significant dimensional error, they challenge the customer instead of taking responsibility. For a company selling custom-fitted products, accuracy and customer service should be paramount. Unfortunately, my experience with UBlockout fell well short of those expectations. I would strongly caution prospective customers to document every measurement and communication with this company.