UnaliWearReviews of unaliwear.com

Reply from UnaliWearMay 21, 2025

Thank you for the feedback. We work hard everyday to provide the best service we can.

Reply from UnaliWearMay 21, 2025

Thank you for your kind review. All the best and stay well and safe :)

Reply from UnaliWearMay 21, 2025

Thank you for your feedback. We are happy to hear that the Kanega Watch is easy to use and not causing any stress.

Reply from UnaliWearMay 21, 2025

Thank you for your kind review. We are always happy to help. All the best and stay well and safe :)

Reply from UnaliWearMay 13, 2025

We're truly sorry to hear about your experience and appreciate you taking the time to share your concerns. At UnaliWear, our top priority is the safety and satisfaction of those who rely on the Kanega Watch. We understand how frustrating it must have been to receive a renewal charge, especially when the watch was not being used as expected. While the Kanega Watch is designed to function both inside and outside the home, its performance may be limited in areas with poor cellular or Wi-Fi coverage, which could have impacted your husband's experience. We wish we had known sooner so we could have worked with you to adjust settings or troubleshoot the issue. Regarding your cancellation experience, we sincerely regret any delay in response. Our cancellation policy, available on our website, does require return of the watch for service to be discontinued, as it ensures the device isn’t active and can no longer trigger emergency monitoring. However, we know that waiting for a resolution is not acceptable, and we’re actively working to improve our response times to avoid situations like this in the future. We genuinely appreciate your feedback—it helps us get better. Thank you for giving the Kanega Watch a try, and we’re truly sorry that we didn’t meet your expectations this time.

Reply from UnaliWearMar 25, 2025

We can't find you in our customer list but assume you are a real wearer. If so, we are very sorry for your experience. We don't understand your comment that the watch-battery connection fails as it is both patented and one of the key features of the watch - so you can uniquely wear it 24/7 without having to remove it to charge. We reach out to all wearers periodically when we observe that the watch is not charged and being worn (a unique experience in the industry). If you purchased your watch and service prior to May of 2024, the info during checkout, the receipt you received via email as well as our posted terms and conditions clearly indicate the watch needs to be returned prior to service being canceled. This policy changed for all watch and service purchases as of May, 2024, as per all our updated communications. Regardless of your experience with your watch and our company, we sincerely wish you all the best in finding a medical alert that best meets your needs and gives you the peace of mind you deserve.

Reply from UnaliWearMar 20, 2025

Thank you for your kind and thoughtful review. All the best and stay well and safe.

Reply from UnaliWearMar 12, 2025

Thank you for your kind and thoughtful review. All the best and stay well and safe. :)