Great
Based on 190 reviews
UnaliWear4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
UnaliWear makes the Kanega Watch – the only medical alert/life safety watch with automatic fall detection/response that you can wear 24/7, never having to remove to charge.Get round-the-clock help from a live agent through your watch – like having an emergency concierge on your wrist at all times. Get help for major emergencies (EMS, police, fire) and minor emergencies (neighbor or relative). The agent speaks to you through your watch or, if you are not responsive, gets you the help you need. The watch can be activated via the help button, via voice, or automatically via fall detection.The Kanega Watch exclusively features RealFall™ technology, specifically designed to automatically activate on actual falls and limit false fall alerts.Top rated after extensive industry testing by the NY Times/Wirecutter, the National Council on Aging, PC Magazine and many others.Goes where you go (bed, shower, out shopping and around the country) with GPS. Fully set up by our company prior to shipping, so it works out of the box – no in-home set up required.Download BrochureCustomer Experience VideoVisit Web Site
UnaliWear (unaliwear.com) has 190 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
190 approved reviews, newest moderated first
Candance
Joseph was great; very patient and delivered clear instructions to help me get my mother’s watch up and running again. So appreciate Unaliwear’s customer service.
Reply from UnaliWearSep 15, 2025
Thank you for the kind words, happy to help.
gayle B.
Truly amazing customer support. This alert system actually saved my life last week. I fell, knocked unconscious. Ems was automatically notified without me having to "push any button". Everyone needs this watch, not just elderly. Young people can just as easily be alone, without any means of getting support. Even if I never have to use this system again, it saved my life and that's worth everything.
Reply from UnaliWearSep 15, 2025
We are deeply honored to have been there for you in such a critical moment. Knowing the Kanega Watch helped get you the care you needed means everything to us. Thank you for trusting us and for sharing your experience, you remind us why we do what we do. Wishing you continued strength and healing.
Thea C M.
Joseph was very polite and thorough in explaining the solution to my broken battery problem. He will be sending out 2 new ones ASAP.
Reply from UnaliWearSep 1, 2025
Thank you for the kind words, happy to help.
customer
Great product and support
Reply from UnaliWearAug 18, 2025
Thank you for the kind words, happy to help.
Brian M.
I ordered 2 watches, one each for my parents. The watches never worked properly. They would constantly send false alarms, with no fall or impact events. They fit badly; the small was swimming on my mother's wrist. One of the watches stopped functioning entirely; I had to send photos in to prove that we had not broken the watch. Once proven, we were sent a replacement watch, which also failed after a couple of months. I decided to cancel our service contract. I called on June 30th and cancelled the contract. On July 3rd, my credit card was charged $1558.80. I called to complain, and all I get is a chance to leave a voicemail. NOBODY CALLED ME BACK - OUTRAGEOUS! When I cancelled, I was offered the opportunity to send the watches back for a partial refund. I NEVER RECEIVED THE PROMISED MAILING LABEL! I wish I had never seen the very favorable review in the NY Times on Wirecutter. I feel so mislead, and burned. And I'm out almost $2000!
Reply from UnaliWearAug 8, 2025
We're very sorry to read your review and would like to clarify a few important points for the sake of accuracy and transparency. When we received your voicemails, our team returned your call within the hour, not “nobody called back,” as stated. During that call, we acknowledged the billing error, explained the oversight, and immediately processed a full refund. That refund was issued within the same hour. Regarding the return label, we’re sorry if it didn’t come through as expected, it shows as delivered and may have gone to a spam folder. Had we been made aware that you hadn’t received it in June, we absolutely would have re-sent it. We make every effort to ensure a smooth return process when notified of any issues. While we understand there were some challenges early in your experience, we received no additional reports of issues in the six months before you chose to end service. This led us to believe that you were satisfied with the service. Most critically, when your loved one needed help, the Kanega Watch connected them to our emergency response team, delivering the support they needed. That’s the outcome we care most deeply about. We regret that your experience didn’t reflect the care and responsiveness we aim to provide. If there’s anything still unresolved, we’re here and ready to assist. We hope you find a device for your parents that is a better fit and provides the peace of mind you seek.
Susan N.
We purchased this watch for my mother in law and have been extremely happy. It gives us piece of mind, and she was also happy to know that her worse fears of falling when alone are now unfounded. She is 92 and still living independantly. I wish this watch would have been available to extend my own mother’s opportunity to do the same. Customer service and technical support are always extremely helpful.
Reply from UnaliWearAug 8, 2025
Thank you Susan, we are so happy to hear that another wearer is able to extend their independence. We appreciate you putting your trust in us.
Martha
Was able to change my credit card info and delete several reminders.customer service was very helpful.
Reply from UnaliWearJul 30, 2025
Thank you for the kind words, happy to help.
Irene
I could not be more pleased with their support. They have always helped me out. Also, I left the watch on the counter for several days because I was having problems with the warchband, they noticed the watch wasn't moving and reached out to me.
Reply from UnaliWearJul 30, 2025
Thank you for the kind words. Please remember, if you are having any challenges, give us a call and we will help correct the issue.
