Great
Based on 190 reviews
UnaliWear4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
UnaliWear makes the Kanega Watch – the only medical alert/life safety watch with automatic fall detection/response that you can wear 24/7, never having to remove to charge.Get round-the-clock help from a live agent through your watch – like having an emergency concierge on your wrist at all times. Get help for major emergencies (EMS, police, fire) and minor emergencies (neighbor or relative). The agent speaks to you through your watch or, if you are not responsive, gets you the help you need. The watch can be activated via the help button, via voice, or automatically via fall detection.The Kanega Watch exclusively features RealFall™ technology, specifically designed to automatically activate on actual falls and limit false fall alerts.Top rated after extensive industry testing by the NY Times/Wirecutter, the National Council on Aging, PC Magazine and many others.Goes where you go (bed, shower, out shopping and around the country) with GPS. Fully set up by our company prior to shipping, so it works out of the box – no in-home set up required.Download BrochureCustomer Experience VideoVisit Web Site
UnaliWear (unaliwear.com) has 190 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
190 approved reviews, newest moderated first
Virginia
Eddie & their team have been Great in helping me get what I need in a very effective manner.Please give that team my Sincere Thanks Virginia Sewing 913 972 6717
Reply from UnaliWearFeb 5, 2026
Thank you so much for sharing this. We’ll be sure to pass your sincere thanks along to Eddie and the team, they’ll really appreciate it!
Margaret
You have the best customer service of any mail order.company. Everyone I speak to is pleasant, kind, and are very attentive to my needs. The prompt service makes me even more happy . Thank you for everything.
Reply from UnaliWearFeb 5, 2026
We really appreciate this feedback. It’s wonderful to hear that our team’s care and prompt service made a positive difference for you. Thank you for trusting us.
Robert
Despite negative reviews I read before purchase, I find no problem changing batteries. I called to get the wrist band tightened. That was easy, too. Tech also sent the youtube. This was my first call after buying the watch.
Reply from UnaliWearJan 29, 2026
We’re happy to hear everything went smoothly and that your first call was a positive one. Thanks for taking the time to leave a review.
Bill
Works as advertised. Replaced nonfunctional battery easily and quickly.
Reply from UnaliWearJan 28, 2026
We appreciate your feedback, it’s great to hear the battery replacement process was smooth and the watch is working well.
Crist
It was a seamless transaction. Customer service was great.
Reply from UnaliWearJan 27, 2026
We appreciate your kind words, it’s great to hear the process was seamless and our customer service met your expectations.
Mary Catherine K.
The politeness, listening, efficiency, knowledge
Reply from UnaliWearJan 27, 2026
Thank you for the kind words. We’re glad our team’s politeness and expertise made a difference.
WIlliam R.
DO NOT BUY UnaliWear KANEGA FALL WATCH! We bought one for my 94 year old mom about 18 months ago. Just over 12 months in, the batteries became wonky. After several back and forth sending pictures of the watch and batteries so their "engineers could look at it," they sent mom two new batteries. And charged her for shipping. A few months later, the watch again became dicey, with the battery display showing the ⚠️ icon. We contacted them again, were told to send more pictures so their "engineers could look at it" again. This time, no response. Sent them again asking if they had received them. No response. Sent a third email threatening social media vengeance. Got a call within a half hour. They had received the pictures and their "engineers were looking at it." By this time, the watch had completely stopped working. She couldn't even tell the time on it. She was totally disgusted with their customer service (and so were we). I was told to send a couple more specific pictures and to call them when I was with mom. Called when I was with mom. Got voice mail. They called back after I got home. I explained this wasn't working for us. That it would have been helpful had they communicated that they had received the first set of pictures. That my mom had been without fall protection now for three weeks and the monitoring costs she has paid are $60/month. They told me they would get back to me when so their "engineers had looked at it." This was last Friday, the day after Christmas. I gave them until today before I unleashed social media reviews. Crickets. So here's my review. Zero stars. $1,600 in and nothing to show for it. P.S. we just took mom over and bought an Apple Watch 11. No monthly monitoring fees and it does everything the Kanega Watch was SUPPOSED to do. For less money. UPDATE AFTER UNALIWEAR RESPONSE: UnaliWear not the full story. Our first set of pictures were emailed Dec 18. No response that you received them. Second email with a "did you receive this email?" sent on Dec 22. Third email threatening social media reviews sent on Dec 24. I had a phone call within a half hour saying the INITIAL email and pictures HAD been received. Sent more pictures as requested and explained how communication (a simple "hey, we received your email") would have been much better customer service. After the email on the 24th, no response and I emailed expressing our frustration on Dec 27. Still no response. Emailed on Dec 29 to cancel immediately. So don't try and blame this on the Christmas holiday. PLUS, people fall on holidays, so having a working fall watch just might be critical even on Christmas. We would hope our $65/mo would also cover service on a holiday.
Reply from UnaliWearDec 31, 2025
We’re sorry this experience was frustrating and appreciate the opportunity to clarify several points for anyone reading this review. When battery or display issues are reported, our team requests specific photos using sample images we provide so our engineers can accurately determine whether the issue is with the batteries, connectors, or the watch itself. In this case, the initially submitted photos did not match those examples, which delayed diagnosis. We recognize that gathering photos can be inconvenient, especially when a family member does not live nearby, but usable images are required before further action can be taken. We also want to address the claim that we were unresponsive. When our team requested additional photos and a follow-up call, the voicemail referenced here was left on Christmas Eve at approximately 2:30 PM, when our office was closed for the holiday. That timing unfortunately contributed to the perceived delay. We do not escalate or prioritize cases based on threats of negative reviews. Our support process and response timelines are consistent for all customers, regardless of outside pressure. Finally, it’s important to clarify the comparison made here. The Kanega Watch is a Class II medical alert device designed specifically for older adults. It connects directly to live emergency dispatch, does not require a paired phone, never has to be taken off to charge, and provides continuous, professionally monitored protection. An Apple Watch is a consumer smartwatch that relies on a tethered phone, requires corded charging every 18–24 hours, and depends on user interaction to place a 911 call. These are fundamentally different products built for very different use cases. We regret that this experience did not meet expectations and understand the decision to move to another solution. For families considering UnaliWear, we encourage reviewing how the Kanega Watch works, what is included in monitoring, and how it differs from consumer smartwatches so they can make the best choice for their needs.
Diane
Good customer service. Product meets the seller’s claims. Use of home WiFi and cell services meets my needs when other cell-only services did not. Thank you!
Reply from UnaliWearDec 23, 2025
Thank you so much for your kind words. We’re glad the Kanega Watch and our support team have met your expectations, and that the Wi-Fi and cellular coverage combination has been a good fit for your needs.
