Great
Based on 149 reviews
Union Plus4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Union Plus is a nonprofit organization founded by the AFL-CIO in 1986 to provide excellent consumer Union Plus benefit programs exclusively to union members (current and retired) and their families.
Union Plus (unionplus.org) has 149 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
149 approved reviews, newest moderated first
Tim
Thank You Mike Cush and Your awesome team! Successful Borrower, Tim.
Reply from Union PlusMay 15, 2021
Hello Tim, Thanks for taking the time to give us a great 5-star review. We are glad to help another AFSCME member.
Clinton W.
When we started looking for a home we prepared ourselves for a long process, especially since there was virtually no inventory in our area. We started with the online questionnaire, and within minutes we received a call from James. We found a home a couple of weeks later and was then handed off to Meredith. Both James and Meredith exceeded my expectations and excelled in customer service. I know that I was just one of many clients they were serving, however, I felt as if I was their only one. Thank you for helping us purchase our dream home. Clinton IBEW local 17
Reply from Union PlusMay 15, 2021
Thanks for those comments. We enjoy working with the IBEW.
Jeff A.
Sold mortgage to known predatory lender less than six months after getting our mortgage. Great process all the way through until they sold our mortgage to a know predatory lender. We did not miss any payments or had any other negagtive credit actions. Now we have to pay fees when making a payment online, by check, or by phone. No explanation as to why, no response to inquires or follow-ups. Might be union owned but they don't have the Union sense of fellowship and doing what is right. Buyer beware
Reply from Union PlusApr 16, 2021
Hi Jeff, Sorry that you are having problems with the mortgage servicing on your loan. Send us an email on [email protected] with details and more information, and we will research these payment issues. While we are a mortgage broker and do not service mortgages, we are sorry that you are having a customer service problem with a loan that we brokered. We would like to try to help you solve this issue. James Barber
Gnav
The lenders at Union Plus Mortgage were very professional. They helped me understand the loan process and helped me save a lot of money. I recommend them for your next mortgage loan.
Reply from Union PlusMay 7, 2021
Thanks.
Bryan D.
Staff were all very helpful and explained many details all the way. Recomended. One star removed due to never getting the gift card at closing that was promised to me.
Reply from Union PlusFeb 16, 2021
Hello Bryan, I believe you have now received the gift card. Sorry it took a bit longer then expected. Thanks for your patience and the opportunity to assist you with your mortgage needs.
Steven Z.
The people were excellent
Reply from Union PlusMay 7, 2021
Thank you for taking the time to review the mortgage process.
Thomas S.
Amazing people who helped me through buying my first home. Answered all my questions and there were alot of them and made buying my house stress-free
Reply from Union PlusMay 7, 2021
Glad your mortgage process went well.
Beatrice G.
Attentive, courteous, great communication from start to end
Reply from Union PlusMay 7, 2021
We appreciate those positive comments. Glad to assist an AFT member with the mortgage process.
