UNIT 1Reviews of unit1gear.com

Bicycles
66 W Flagler Street, Miami, Florida

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4.7

Excellent

Based on 282 reviews

UNIT 14.7

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Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About UNIT 1

At UNIT 1, we're on a mission to become the world's leading smart helmet and urban mobility accessories company, designing beautiful, tech-enabled products that will save lives, and that people will love to wear. Join us in our quest to bring design, safety, and innovation to every rider in the world.

UNIT 1 (unit1gear.com) has 282 customer reviews on Folks Told, with an average rating of 4.7 out of 5.

Also known as: unit1gear.com
Website: unit1gear.com
Category: Bicycles
Location: Miami, Florida
Listed on Folks Told: 2026

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Sacha M.

Feb 26, 2025

Excellente marque!

Cela fait maintenant plusieurs mois et plusieurs milliers de km que je roule quotidiennement avec le casque Unit1 Aura sur mon Speedbike, et je peux dire que j’en suis pleinement ravi. C’est de loin le meilleur casque avec lequel j’ai roulé. Certes, il n’est pas donné, mais la qualité est clairement au rendez-vous. Il est confortable, bien conçu et l’éclairage fonctionne très bien. Vous pouvez tout paramétrer et être très visible sans éblouir tout le monde. J’ai déjà eu plusieurs motards et cyclistes qui m’ont fait des compliments pour l’esthétique et la façon dont éclaire le casque. Je l’utilise avec la commande permettant d’activer les clignotants. Cette dernière fonctionne aussi très bien, j’en suis aussi très content. Elle me semble juste manquer parfois de réactivité (quelques petits dixièmes de secondes). Concernant le SAV de la marque, je les avais contacté pour notamment changer la taille du casque. Le SAV est très efficace, courtois et très réactif. Je souhaite d’ailleurs souligné le professionnalisme de Maria. Merci! De nos jours, il est tellement rare d’avoir un SAV de qualité que cela mérite aussi d’être mentionné. Bref, je recommande vivement ce casque et Unit1! Lisez juste bien le guide des tailles (qui est différent d’un modèle à l’autre) afin de ne pas vous tromper comme moi! :-)

Reply from UNIT 1Feb 27, 2025

Hi Sacha, Thank you so much for your amazing review! We're thrilled to hear that you're loving your UNIT 1 AURA helmet and that it has been such a great companion for your rides. It’s fantastic to know that the comfort, design, and lighting features are meeting your expectations and that you've even received compliments on it! We also appreciate your feedback on the turn signal responsiveness—your insights help us improve. And a special thank you for your kind words about our customer service. We’re happy we could assist you, and I personally appreciate the mention! Enjoy your rides and stay safe out there! 🚴‍♂️✨ Best, The UNIT 1 Team

About UNIT 1

UNIT 1 (unit1gear.com) has 282 customer reviews on Folks Told, with an average rating of 4.7 out of 5.

Also known as: unit1gear.com
Website: unit1gear.com
Category: Bicycles
Location: Miami, Florida
Listed on Folks Told: 2026

UNIT 1 reviews

282 approved reviews, newest moderated first

Felix
Mar 12, 2025
Great products and service!
Managed to get a replacement part for padding, which is not normally sold but they were quick to provide a solution for an appropriate price. Quick communication. Me and my partner have been using the Faro helmets over a year now and we have been extremely happy with them!
Reply from UNIT 1Mar 13, 2025
Thank you for your great review, Felix! 🚀 We're so glad we could sort out the replacement padding for you quickly and at a fair price. Providing solutions—even for the little things—is important to us! It’s awesome to hear that you and your partner have been enjoying your FARO helmets for over a year now. Your support means the world to us! If you ever need anything else, just give us a shout. Ride safe and enjoy your gear! 🔥
Mathieu W.
Mar 5, 2025
Good products, great customer service.
I have to leave a review as I am pleasantly surprised not only by the products but also by the customer service. I had a problem with my local delivery company but Maria from Unit1 helped me along the way. The smart lights have a great longevity and the charging system is very ingenious.
Reply from UNIT 1Mar 6, 2025
Thank you so much for your kind words, Mathieu! We're thrilled to hear that you’re enjoying our products and that our customer service met your expectations. We know how frustrating delivery issues can be, so we’re happy Maria could assist you every step of the way. Your feedback on the smart lights means a lot to us—we put a lot of thought into their design and longevity. If you ever need anything in the future, don’t hesitate to reach out. Ride safe and enjoy your gear!" 🚴‍♂️✨
Sacha M.
Feb 26, 2025
Excellente marque!
Cela fait maintenant plusieurs mois et plusieurs milliers de km que je roule quotidiennement avec le casque Unit1 Aura sur mon Speedbike, et je peux dire que j’en suis pleinement ravi. C’est de loin le meilleur casque avec lequel j’ai roulé. Certes, il n’est pas donné, mais la qualité est clairement au rendez-vous. Il est confortable, bien conçu et l’éclairage fonctionne très bien. Vous pouvez tout paramétrer et être très visible sans éblouir tout le monde. J’ai déjà eu plusieurs motards et cyclistes qui m’ont fait des compliments pour l’esthétique et la façon dont éclaire le casque. Je l’utilise avec la commande permettant d’activer les clignotants. Cette dernière fonctionne aussi très bien, j’en suis aussi très content. Elle me semble juste manquer parfois de réactivité (quelques petits dixièmes de secondes). Concernant le SAV de la marque, je les avais contacté pour notamment changer la taille du casque. Le SAV est très efficace, courtois et très réactif. Je souhaite d’ailleurs souligné le professionnalisme de Maria. Merci! De nos jours, il est tellement rare d’avoir un SAV de qualité que cela mérite aussi d’être mentionné. Bref, je recommande vivement ce casque et Unit1! Lisez juste bien le guide des tailles (qui est différent d’un modèle à l’autre) afin de ne pas vous tromper comme moi! :-)
Reply from UNIT 1Feb 27, 2025
Hi Sacha, Thank you so much for your amazing review! We're thrilled to hear that you're loving your UNIT 1 AURA helmet and that it has been such a great companion for your rides. It’s fantastic to know that the comfort, design, and lighting features are meeting your expectations and that you've even received compliments on it! We also appreciate your feedback on the turn signal responsiveness—your insights help us improve. And a special thank you for your kind words about our customer service. We’re happy we could assist you, and I personally appreciate the mention! Enjoy your rides and stay safe out there! 🚴‍♂️✨ Best, The UNIT 1 Team
Tomasz M.
Feb 25, 2025
Amazing customer support
I used the helmet so far in winter conditions around -5 Celsius and it provides really good protection from winter conditions when using the accessory hat. Visor is also protecting from a cold wind. I had problems with connecting indicator control to the helmet (neither connecting it directly to the helmet or via app didn't work), but I managed to schedule a meeting in calendly with Maria Fernanda and she managed to help me reset the helmet and the indicator in no time. I can only wish that other products have the same support as this helmet!
Reply from UNIT 1Feb 25, 2025
Thank you so much for your kind words, Tomasz! We're thrilled to hear that you're enjoying your helmet, especially in winter conditions, and that the visor and accessory hat are keeping you protected from the cold. We’re also glad Maria was able to quickly help you —your safety and experience mean everything to us! If you ever need anything else, don’t hesitate to reach out. Ride safe! 🚴‍♂️🔥
Danny
Feb 20, 2025
Great company and serivce
Great service I had an issue with one of my items and reached out to the customer service department I immediately got a response from them and was provided a replacement. Loving the service and the products are great the company is very reliable. CSR rep you guys are awesome.
Reply from UNIT 1Feb 21, 2025
Thank you so much for your kind words! 😊 We're thrilled to hear that you had a great experience with our customer service team and that you're loving our products. Your support means the world to us! Ride safe and enjoy! 🚴‍♂️💙
Ilicco E.
Feb 7, 2025
Bought helmets / they didn’t fit
Bought helmets / they didn’t fit, so bought more and the lights and the turn signal.. customer support has been quick and helpful throughout the process. And the helmet and lights are great!!!
Reply from UNIT 1Feb 10, 2025
Hey Ilicco, Thanks for your review! We’re sorry the first helmets didn’t fit, but we’re glad our team could help you find the right ones. It’s awesome to hear that you’re enjoying the helmet, lights, and turn signal! Ride safe, and if you ever need anything, we’re here for you. 🚴‍♂️✨
Consumer
Feb 4, 2025
I use everyday Unit1 products since 4…
I use everyday Unit1 products since 4 years ! I love their product because they look good and are well built. But the best thing they have is a very performant support !
Reply from UNIT 1Feb 5, 2025
Thank you for your kind words and for being a loyal UNIT1 user for the past four years! We're thrilled that you love our products and appreciate their design and quality. It means even more to us that you value our support team—we’re always here to help! If you ever need anything, don’t hesitate to reach out. Enjoy your UNIT1 gear! 🚀
Consumer
Jan 30, 2025
Great helmet!
Great helmet!
Reply from UNIT 1Jan 31, 2025
Thanks for the awesome review! We're thrilled you're loving your helmet. Ride safe and enjoy! 🚴‍♂️✨

UNIT 1Reviews of unit1gear.com

Rating breakdown

What customers rate

About UNIT 1

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UNIT 1Reviews of unit1gear.com

Rating breakdown

What customers rate

UNIT 1 reviews

Great products and service!

Good products, great customer service.

Excellente marque!

Amazing customer support

Great company and serivce

Bought helmets / they didn’t fit

I use everyday Unit1 products since 4…

Great helmet!

About UNIT 1

More in Bicycles, Florida

Quality Quest Bikes

Lucioli USA

Ebike Depo

Life EV

UNIT 1 reviews

Great products and service!

Good products, great customer service.

Excellente marque!

Amazing customer support

Great company and serivce

Bought helmets / they didn’t fit

I use everyday Unit1 products since 4…

Great helmet!