Excellent
Based on 282 reviews
UNIT 14.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At UNIT 1, we're on a mission to become the world's leading smart helmet and urban mobility accessories company, designing beautiful, tech-enabled products that will save lives, and that people will love to wear. Join us in our quest to bring design, safety, and innovation to every rider in the world.
UNIT 1 (unit1gear.com) has 282 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
282 approved reviews, newest moderated first
Nicolas Z.
Incredible and reliable helmet. Shout out to the customer service. Highly recommanded.
Reply from UNIT 1Dec 13, 2024
Hi Nicolas, Thank you for your kind words! 😊 We’re thrilled to hear you’re enjoying your helmet and had a great experience with our customer service. Your recommendation means the world to us!
John U.
Great products and exactly what a commuter rider needs. Would jhave been a 5 star if not for the rather poor battery life on the turnsignal unit . No indications of battery life visible - it just stops, and way too often so doeasnt get used any more
Reply from UNIT 1Dec 17, 2024
Hi John, Thank you for your feedback and for highlighting how our products fit your commuter needs! We’re glad you’re enjoying the gear overall. We’re sorry to hear about your experience with the battery life on the turn signal unit. If you need assistance with the remote or have questions about optimizing its performance, please don’t hesitate to reach out to our support team. We would be more than happy to help resolve this for you. Your feedback is invaluable to us as we continue improving our products. Feel free to message us anytime – we’re here to help!
Jordan Allison K.
Honestly such a friendly and amazing company, great tech, and with a customer-first attitude! Really lovely everyone there, and thanks to both Maria and Matt for all their swift and effective help with the few issues I encountered, genuinely can't fault how lovely they've been! ❤️
Reply from UNIT 1Dec 13, 2024
Hi Jordan, Thank you so much for your kind words! 😊 We’re thrilled to hear that Maria and Matt were able to assist you swiftly and effectively. Your support means everything to us, and we’re so glad you’ve had a positive experience with our team and products. ❤️
Lucinda R.
I can’t say enough good things about Unit 1 and their premium Aura helmet. The high-tech features were what first attracted me to the company, and after my recent accident, I can say that the investment was absolutely worth it. I was in a serious e-bike crash, and my Aura helmet was the first thing to hit the road. Thanks to the helmet, I walked away without even a concussion—it quite literally saved my life! The Aura helmet boasts fantastic capabilities that make it stand out from other helmets. It has crash a detection feature, and front and rear lights that can be programmed to synchronize with lights on your bike or backpack. It even includes turning signals controlled by a remote mounted on your bike’s handlebars. But most importantly, the helmet is designed with MIPS (multi-directional impact protection system), which helps prevent brain shake during an accident. I can truly say it works! After the crash, I contacted Unit 1 about a replacement helmet, and their customer service was outstanding. Maria was incredibly helpful and quick to respond to all of my emails. Unit 1 went above and beyond by offering me a discount on a replacement helmet and, despite no longer shipping to New Zealand, they made an exception just for me! They also gave me a discount on shipping, which was beyond generous. Unit 1’s commitment to its customers is evident in everything they do, from the life-saving quality of their products to the exceptional service they provide. I absolutely love this company and can't wait to hear more about their crash replacement program. I highly recommend Unit 1 to anyone looking for the highest level of protection and cutting-edge features in a helmet.
Reply from UNIT 1Dec 13, 2024
Hi Lucinda, Thank you so much for sharing your incredible story. We’re so relieved to hear that the Aura helmet kept you safe during your accident—it’s moments like these that remind us why we do what we do. Your safety is our top priority, and it means the world to us that our helmet made such a difference. We’re also thrilled to hear about your positive experience with Maria and our customer service team. Making an exception to get your replacement helmet to New Zealand was the least we could do, and we’re glad we could help. Your detailed feedback about the Aura’s features and your recommendation mean so much to us. Thank you for trusting UNIT 1 to protect you, and we’ll be here for you every step of the way. Ride safe and take care!
John A.
Had some issues with the first unit but after great support I was able to get a new unit and all is working great
Reply from UNIT 1Dec 13, 2024
Hi John, Thank you for sharing your experience! 😊 We’re glad our support team could assist you in resolving the issue and getting you a new unit. It’s great to hear everything is working perfectly now!
lspi S.
The devices are of good quality. The aura helmet is certified for high speed e-bike. I had some problem to App which was not compatible with my phone running Android 12. However Laura from the Unit support was very helpful to find a solution. I have now access to all the features. I would have prefered a rotating visor than the magnetic fixation for the helmet and a stronger fixation for the remote device (it moves slightly when I press it).
Reply from UNIT 1Dec 13, 2024
Hi Ispi, Thank you for your feedback! 😊 We’re glad you’re enjoying the quality of our devices and that Laura was able to help you access all the features despite the app issue. We appreciate your suggestions regarding the visor and remote fixation—they’re valuable insights that help us improve. Thank you for sharing your thoughts and for choosing UNIT 1!
Mariano C.
I purchased the lights from the website and the purchase process was flagged as suspicious, so I contacted Laura in support and the attention was brilliant. I was able to re-purchase with no problems. A joy that in a few days the lights will arrive for me. Thanks once again!
Reply from UNIT 1Dec 13, 2024
Hi Mariano, Thank you for your kind words! 😊 We’re so glad Laura could assist you and ensure everything went smoothly with your purchase. We’re excited for you to receive your lights soon and hope you love them!
Elie
A great overall set with so many functions. Me and my partner both got 1, a small and medium. It fits her head really well, as for me can be more painful for long rides as my skull comes out a lot at the back of my head, so I feel more pressure. This is only because of my head shape, not the helmet itself. The chromatic visor is great, functions really well when sun is out. The indicating function is great. I had a few moments when only the front light of the bike would indicate and not the back, or the helmet would but not the bike lights. However by switching everything off and on it usually resolved itself. The brake light is a great feature too. I still have moments when I brake and light won't come on but will have to do more testing with it. When it all works, it's very smooth, I feel seen, other road users know what I'm doing on the road which is great. Battery is also decent, and lights are bright. I recommend the set with helmet, bike lights, indicator, and adaptive visor. Cheers guys, well worth the time you put into it. Elie
Reply from UNIT 1Dec 13, 2024
Thank you for your review, Elie! We're glad to hear how much you and your partner enjoy the helmet's features, especially the photochromic visor. We appreciate your honesty about the fit and the occasional issues with the remote and brake lights. We’ve noted that the brake light may not activate during very slow stops. However, you can adjust the sensitivity on the app. Please reach out if you have any further issues—we're here to help. Thanks again for your support!
