Reply from dispatch moverApr 23, 2024
‼️‼️ This client is posting numerous negative reviews using various accounts. I want to emphasize that United American Moving and Storage has fully agreed to refund this client. They are unhappy due to the -15% processing fee, which is beyond our control, and we do not profit from it in any way.. ‼️‼️‼️
THIS IS THE AGREEMENT YOU SIGNED ON APRIL 19. AS AN ADULT, YOU MADE THE CHOICE TO SIGN IT AND PAY THE DEPOSIT. YOUR NEGATIVE REVIEW APPEARS TO STEM FROM DISCONTENT OVER THE 15% REFUND DEDUCTION. IT'S PUZZLING THAT YOU EXPECT US TO FOLLOW THE AGREEMENT YOU SIGNED WHILE DISAGREEING WITH THE -15% REFUND POLICY.
Electronic Signature:
I hereby confirm my signature on the following document, and Agree to all "terms and conditions" in this document.
ALL CANCELLATION REQUESTS MUST BE SENT TO [email protected] WITHIN 72 HOURS OF MAKING PAYMENT. SHOULD THIS AGREEMENT BE CANCELLED BY YOU AFTER 72 HOURS AND/OR A CARRIER IS ASSIGNED TO YOUR MOVE, ALL SERVICES ON BEHALF OF UNITED AMERICAN AND MOVING AND STORAGE WILL BE CONSIDERED “SERVICES RENDERED” AND THERE WILL BE NO REFUND FOR OUR FEE. IF THE MOVE IS CANCELLED WITHIN 72 HOURS OF PAYING OUR BROKER FEE, UNITED AMERICAN AND MOVING AND STORAGE WILL KEEP 15% OF THE DEPOSIT FOR PROCESSING FEES.
Document Emailed On: Friday, 04/19/2024 02:49:38 PM (ET)
Document Signature Name: Christopher Leon
Document Signature Email: [email protected]
Document Signature Date: Friday, 04/19/2024 02:52:53 PM (ET)
Document Signature IP Address: 104.28.111.148
Internet Browser: Safari
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Hello,
I want to address the recent situation regarding the move that didn't happen. On April 19th, you signed up and made a significant deposit. Today is April 22nd. As stated in our contract, there's a 72-hour window from the deposit time to request a cancellation, with a 15% deduction for refunds. As a business, we incur costs for refunds, similar to payment processing costs.
We've informed you that we're refunding your $667.62 deposit, minus 15%. It's puzzling why you left a negative review when we canceled your move and informed you of the refund process. You hadn't moved with us; you were only signed up for 72 hours.
I understand leaving a review if you hadn't received your deposit back, but we've been in daily email communication. Even Daniel, your agent celebrating his son's birthday at Disney World, took time to resolve this. Despite issues, we offered to correct them, refund, and rebook. Until you found out about the 15% deduction, you agreed.
You never moved with us, and we assured you of a refund. However, an immediate refund isn't feasible. We requested the standard 24/48 hours, like Walmart returns. It's disheartening you left a negative review based on procedural requests beyond our control.
Best wishes with your relocation.
