Excellent
Based on 396 reviews
UNITS® Moving and Portable Storage4.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Move. Store. More. with UNITS Moving & Portable StorageThe introduction of portable storage containers revolutionized the storage and moving industry by providing consumers and businesses with a variety of options, greater flexibility, and the ultimate in convenience to meet specific individual needs. Established in 2004, American-owned and operated UNITS® has earned a reputation for providing competitively priced services and excellent personal customer service focused on relationship building. UNITS® Moving and Portable Storage's national network services over 500 cities in North America and offers clean, climate-controlled, and conveniently located sales and storage facilities.
UNITS® Moving and Portable Storage (unitsstorage.com) has 396 customer reviews on Folks Told, with an average rating of 4.9 out of 5.
396 approved reviews, newest moderated first
MD
Units is far superior to PODS. I used both on this last move. I had nothing but trouble with PODS, from drivers ghosting me and not removing the container on time to damaged containers I couldn't open. Units on the other hand delivered a container with minimal notice, had much better quality containers and removed the container promptly. I would definitely use Units on any future moves.
Jodi S.
From the first phone call with Charlene our experience was amazing…all questions answered and supreme customer service with either all we spoke with and encountered! No problems or hiccups at all…wud definitely recommend to anyone moving out of state. Thanks to each and everyone!
Eric M.
I work with Voda Cleaning and restoration and we use units solely as our go to storage and moving company. They are very professional and Sylvia is always so helpful ..I highly recommend them to anyone who needs a highly skilled and professional company that offers their services..
James T.
I received a quote from UNITS to move from Massachusetts to South Carolina in March 2025 of $3300 and change. When I asked for an updated quote in September 2025 (when I finalized the date of the move), I was told she would have it the next morning for me. Two days later I asked her if she was going to send the quote. She then sent it only after I asked for it. I was quoted $4300 and change. I told her, through an email, that this quote was over $1000 more than it would cost to hire movers. Charlene's response was "I'm sorry we are unable to help with your move James. We do wish you the very best with your move." I guess you aren't allowed to question their quotes. Doesn't really seem like a good business practice. I suggest you look for other means for your move. UNITS doesn't seem to care if you use them or not.
Aaron O.
There are definitely a few options out there when it comes to storage units and moving your belongings. After a lot of research and calling companies, I felt really secure in trusting UNITS with my family's long distance move. Customer service and a direct agent to work with made everything easy start to finish. We even had some changes due to some unforseen barriers and they were very willing to accommodate. Our belongings we secure and we incurred zero damages during the move when we went to unpack our UNIT.
Roz T.
They are the best could not have been any easier, moved from CT to Myrtle Beach SC, the nicest people to deal with they put your mind at ease.From the fist phone call till the last drop off, I had 2 containers, they are great. The employees could not have been any nicer. Best company ever.
Shannon
Everything about using UNITS was amazing. I had a long distance move and they handled everything perfectly. They explained the process and did everything they said they would. I don’t know how they managed to move all my stuff without one thing shifting in the container! Can’t thank them enough!
Jeffrey C.
Great experience with excellent communication in all aspects.
