Average
Based on 116 reviews
Urbanheer3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Urbanheer began as a little gem in Kirkland, by the beautiful marina of Lake Washington. Encouraged by our customers and community, we are now expanding our experience across the United States.We are a U.S.-based growing company, creating opportunities here at home while bringing together distinctive fashion, quality products, and thoughtful service.We are also a learning organization. Your feedback, trust, and words of encouragement are a key part of our growth. Every review, suggestion, and kind message is a gift that helps us improve.We look forward to serving you with exceptional products, responsive service, and an experience that keeps getting better.
Urbanheer (urbanheer.com) has 116 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
116 approved reviews, newest moderated first
Michael
They messed up the original order, but attempted to make it right.
Reply from UrbanheerJun 2, 2024
Thank you for your quick call. We are inquiring about why you did not receive our email. We appreciate your time on the phone and your kindness in addressing the issue promptly. We look forward to serving you. Best regards, Urbanheer Customer Care
Angela T.
I gave this place a try and ordered even though I never heard of them before. I received an email saying the product was actually out of stock. And I wanted to make sure the company refunded me so I emailed them. They did. And I received a call the next morning after sending them an email and the person on the phone was very polite and friendly apologized and even is sending me something small as an incentive which I do appreciate. So from being upset I am now willing to try them out again for a future purchase due to the really good customer support I received to my problems. They are a new company however and have some things they still need to sort out. Adding a phone number for customers to call or a live chat would be a nice addition.
Reply from UrbanheerMay 29, 2024
Thank you for choosing Urbanheer and sharing your valuable feedback! We're delighted our customer support team could assist you promptly and effectively. We are a learning organization, and customers like you are part of our learning culture as we aspire to deliver superior value with our services, products and an end-to-end experience. We will take your suggestion and make sure it's easy to find our phone number. We appreciate your understanding and look forward to serving you! Best regards, Customer Care, UrbanHeer [email protected]
Anisha C.
My another wonderful purchase from the UrbanHeer. This beautiful white tray is of great quality, sturdy and with a crisp clean finish and design. This looks stunning as a centre piece on my living room coffee table, as well as makes a great functional household item. I would highly recommend it to anyone looking for an eye catching art deco style tray, that also offers excellent functionality and value.
Reply from UrbanheerMay 29, 2024
Thank you so much for your wonderful feedback! We're thrilled to hear that you love the white tray and that it adds a stunning touch to your living room. Your recommendation means a lot to us. We're committed to providing both style and functionality in our products, and it's great to know we've met your expectations. If you need any further assistance or have any questions, please feel free to reach out. Looking forward to serving you again! Best regards, Customer Care, UrbanHeer [email protected]
Max B.
Everything was fast and sexy. I strongly recommend Urbanheer if you love fashion and style.
Reply from UrbanheerMay 29, 2024
Thank you for your fantastic feedback! We're delighted to hear that you had a great experience with us. Your recommendation means a lot, and we're thrilled to know you love our fashion and style. If you need any assistance or have any questions, please don't hesitate to reach out. We look forward to serving you again soon! Best regards, Customer Care, UrbanHeer [email protected]
Ashley A.
Very pleased with quality of outfits I recently purchased from Urbanheer. The fit is perfect and fabrics high quality. I requested fast delivery, customer service team was very responsive and received items ahead of time. Will buy again.
Reply from UrbanheerMay 29, 2024
Thank you for your wonderful feedback! We're thrilled to hear that you're pleased with the quality and fit of the outfits you purchased. We're also glad our customer service team could meet your delivery needs promptly. We look forward to serving you again soon! Best regards, Customer Care, UrbanHeer [email protected]
MAKSYM P.
My order was processed and delivered very fast. I'm totally satisfied. Thank you guys for your work!
Reply from UrbanheerMay 29, 2024
Thank you for your kind words! We're delighted to hear that you are totally satisfied with the speed of your order processing and delivery. Your satisfaction is our priority. We look forward to serving you again! Best regards, Customer Care, UrbanHeer [email protected]
Vibhor J.
It was a great experience shopping from UrbanHeer. The best part is cash on delivery which made me more confident about the delivery and quality of service. The quality of the product is really good. The price really justifies the product and quality.
Reply from UrbanheerMay 29, 2024
Thank you for your fantastic feedback! We're thrilled to hear that you had a great shopping experience with UrbanHeer. We're glad that our cash on delivery option provided you with confidence in our service and delivery. It's wonderful to know that you are satisfied with the quality and pricing of our products. We look forward to serving you again soon! Best regards, Customer Care, UrbanHeer [email protected]
SK
Highly recommend this spoon set! The sleek design adds a touch of sophistication to my kitchen, and the quality is unmatched for the price. The craftsmanship is evident, and each spoon feels well-made.
Reply from UrbanheerMay 29, 2024
Thank you for your glowing review! We're delighted to hear that you love the spoon set. It's great to know that the sleek design and quality craftsmanship have added a touch of sophistication to your kitchen. Your recommendation means a lot to us. We look forward to serving you again soon! Best regards, Customer Care, UrbanHeer [email protected]
