Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About Urbanheer
Urbanheer began as a little gem in Kirkland, by the beautiful marina of Lake Washington. Encouraged by our customers and community, we are now expanding our experience across the United States.We are a U.S.-based growing company, creating opportunities here at home while bringing together distinctive fashion, quality products, and thoughtful service.We are also a learning organization. Your feedback, trust, and words of encouragement are a key part of our growth. Every review, suggestion, and kind message is a gift that helps us improve.We look forward to serving you with exceptional products, responsive service, and an experience that keeps getting better.
Urbanheer (urbanheer.com) has 116 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
Love the collection of active wear, brand like Niki biki, Kimberly C at Urban Heer. I bought a crop top from UH. Timely delivered. Loved the quality and I will shop more.
Reply from UrbanheerMay 29, 2024
Thank you for your wonderful feedback! We're delighted to hear that you love our collection of activewear, including brands like Niki Biki and Kimberly C. We're glad the crop top was delivered on time and met your quality expectations.
We look forward to serving you again soon!
Best regards,
Customer Care, UrbanHeer
[email protected]
RS
RS
Service Feedback
Placed my 1st order at Urbanheer for an Under Armour Cap. By mistake i ordered the wrong size and i called their customer care number to request for size change. The service team answered the call promptly and was able to accommodate my size change request. Eagerly waiting to receive the product.
Reply from UrbanheerMay 29, 2024
Thank you for sharing your experience! We're glad to hear that our customer care team was able to promptly assist you with the size change for your Under Armour cap. We appreciate your patience and are excited for you to receive your product.
If you need any further assistance, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
Customer Care, UrbanHeer
[email protected]
SY
Sean Y.
Impressed with the collection and…
Impressed with the collection and service. I purchased cool summer accessories and love them. The delivery was fast, items brand new. Will order again,
Reply from UrbanheerMay 29, 2024
Thank you for your kind words! We're thrilled to hear that you are impressed with our collection and service. It's great to know that you love the cool summer accessories and that the delivery was fast.
We look forward to serving you again soon!
Best regards,
Customer Care, UrbanHeer
[email protected]
TG
TG
Trying to order twice has been a joke.
Twice now I've made an order. The first time I had no contact, it just never came. And I had to reach out and request confirmation of shipping which I never heard back about so then I had to go and request a refund. Ridiculous.
Second time, I tried to order the same dress as I really want that dress. Placed the order, got the confirmation. Only to have 2 Days later a refund put into my account with no explanation as to why I was getting refunded.
I will not be shopping with you ever again, I've taken this to social media, and I will explain given any opportunity why I don't buy from you.
Awful experience.
Editing as you replied to me two hours ago, and then edited your reply to me to add that additionally you've tried to call me. Calling me, After I've reviewed you for your lack of contact through two processes, with your company, is Not customer service. Not once through either process of shopping with you did you let me know you were out of Anything I was purchasing. The first time I had to reach out through my payment method as I hadn't received any notice of shipping or anything and it had been over a week. Then, still no contact from you, just reimbursement.
Then, when I tried to purchase again, and got a shipping confirmation, I was surprised to receive a reimbursement two days later, no email or explanation.
Seriously, it was ridiculous. No, at this point, calling me will not fix anything.
Reply from UrbanheerMay 7, 2024
Thank you for your feedback! We truly value your input as it helps us improve and serve you better. We understand that you really like the dress and recognize that our summer dresses are in high demand. We apologize for any inconvenience caused by the delay. We did our best to get it shipped promptly, but unfortunately, during the processing we found the item is not shippable and restocking took longer than expected. Because we did not want to keep you waiting, we issued a refund. Additionally, we offered alternatives and a gift card to ensure you still have a pleasant shopping experience. We are responsive to your needs, which prompted us to reach out by phone in an effort to resolve the issue. As a learning organization, we see this as a vital opportunity to enhance our processes. Your experience is incredibly important to us, and we are dedicated to making things right.
MR
MrBEK
Good service
Good service
Reply from UrbanheerMay 7, 2024
Thank you for your kind words! We're thrilled to hear that you're happy with our service and look forward to the opportunity to serve you again in the future.
TS
Tara Shankar J.
Their T-Shirts and Shoes are absolutely out of the world!
The fitting is excellent, so is the style and material! We love wearing UrbanHeer!
Reply from UrbanheerApr 29, 2024
Thank you for your wonderful feedback! We're thrilled to hear you love the fit, style, and material of our clothing. Your support means the world to us. Enjoy your UrbanHeer wear and please don't hesitate to reach out if you need anything else!
RA
Rasmeet
Been a customer of UH since 2022
Been a customer of UH since 2022. All the products that i've ordered are premium and genuine. The shopping experience is seamless and products are worth the wait considering that the products are imported from Europe. The customer service team is responsive to my emails notifying me about the product shipment status. Highly recommend them, its a one stop shop for all the luxury products.
Reply from UrbanheerApr 25, 2024
Thank you for being a loyal customer since 2022! We're thrilled to hear that you've enjoyed our premium and genuine products, as well as the seamless shopping experience at Urbanheer. We appreciate your patience with the shipping times, especially considering the international journey our products make. Thank you for your kind words about our customer service team and for recommending us. We're grateful for your continued support and look forward to providing you with more luxury products in the future!
MA
Matthew
Like the others I placed 2 orders on…
Like the others I placed 2 orders on 4/14/2024 and I did receive confirmation of each order. Then 2 days later I received an email for each order stating that their European Warehouse was experiencing processing and shipping delays but they are working on it. The Company called to apologize for the delay and has since kept me informed. I have placed additional orders and the service has been fantastic.
Reply from UrbanheerApr 25, 2024
Thank you, Matthew, for the quick call and for your time. The delay is due to customs, but we expect your order to be delivered early next week. We will keep you updated on the progress. Thanks for shopping with us!
