Bad
Based on 323 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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Direct Express® card (usdirectexpress.com) has 323 customer reviews on Folks Told, with an average rating of 1.1 out of 5.
323 approved reviews, newest moderated first
Dawn S.
I disputed a transaction over a month ago gave them all the information I've called atleast 10 times this week to talk to someone they put you on hold and never answer again the absolute worst customer service ever
Aki G.
Poor customer service. Ridiculous unwarranted declined transactions
Lisa T.
Do not use even SS said they do not recommend my card would not work so I sent for a new one charging 17 for expedited got card now they are asking to email birth certificate and SS card keep denying every time I call I get different answers they say I can't get my money until my id verification is approved but they keep denying it I even had SS scan and send I need a lawyer stop using this card
RICHAP R.
Terrible service. I have been working with an individual who has requested a new Direct Express card, but they have not sent it. After waiting for a very long time, we have repeatedly been told to send front and back copies of her birth certificate, state issued picture ID, and social security card. We have sent these items in at least 6 times, but only receive an automated reply instructing us to send these items. Consequently, the individual is not able to access her SSI, and is at risk of eviction.
Soul Fire C.
I worked for Conduent which dealt with direct express and the customers are a joke. For one this is not a bank. Its a prepaid debit card. You cant use it to transfer money into your account. There is no routing and account number either. Also these customers are either ghetto, non internet savvy, elderly or illiterate. Im so glad I no longer work for this joke of a company. I worked at their Guaynabo location which is another joke. People please dont get direct express. Its too easy to get hacked. Get a bank account and have social security deposit it there.
Jeff T.
I'm going to help those maggots get better when I file a federal lawsuit against their f****** asses
Bill L.
I issued a new card supposedly the 19th. Never recieved my card. I have been calling for days. Its been over 13 days no card. Cant pay rent. They dont care. Waited 20 mins today and a lady got on the phone finally and even laughed at the fact that i got to pay my rent. She said it was issued out the 11th then said the 19th. I cant rememmber the exact date but this service never answers your call anymore. They cant track it or help me. Im going to get my own bank. They have went downhill terribly. Dont use them if you can get a different bank.
annette
they need to stop stealing our money we meef to get together md stop them
