Great
Based on 306 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Vacatia is the resort marketplace for vacationing families and friends. Our mission is to make family vacations better and to help family resorts thrive. We make it easy for guests to find and instantly book their perfect resort residence, combining the space of a home and the services of a hotel. Vacatia provides real-time rental listings, large photos, floor plans, and detailed resort information, supported by Vacatia Guest Care and multiple flexible payment options. We work with 600+ select professionally managed resorts and resort residence owners at leading hospitality, vacation ownership (timeshare), and premier independent resorts. Vacatia also partners with select brands to operate vacation ownership marketplaces. Vacatia is a member of the Family Travel Association and the American Resort Development Association (ARDA), which named Vacatia the winner of the "ACE Innovator Award: Industry Partner" category of the 2017 ARDA Awards. Vacatia is venture-backed company founded in 2013, and is headquartered in San Francisco Bay Area, CA.
Vacatia (vacatia.com) has 306 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
306 approved reviews, newest moderated first
Erin B.
We set up a family trip we cancelled it due to the hurricane approaching they still took our money we never got our money back I would Never seek their help in booking a place again they still your money
tony K.
Will not use site to book property again. There are hidden fees. After booking my stay and arriving I was charged almost double in fees than what was listed on the website.
Rachael L.
Vacatia is top notch. They have great reviews and a A+ BBB rating. Our original resort due to COVID-19 was cancelled days prior, so we had to scramble to book something. I ended up booking something through Vacatia and off we went. Lauren took care of a huge problem we incurred on our international vacation with the resort. Once I spoke with her, I immediately knew all would be okay. Book with confidence. Hopefully the resort has been removed from your database. Thanks again... R
Joy
Really disappointed on how they handle customer service. We reserved a hotel room at panama city, but days ago the reports have been saying that the weather was bad due to hurricane barry,beaches were closed to the public, they even have double redflags on those days. We called days ago to cancel due to the weather and ask for refund since its weather related but they said to only refund if it is an emergency state. We hoped we they would consider Has been going on for weeks, poor communication, they keep making promises to either call u or ff up with the hotel yet nothing really happens.called the hotels(also was not receptive). Overall im not happy on how it turned out just left you hanging, been a month already yet thw response is always the same. Ive gotten tired already so i give up. Im never booking w vacatia anymore.they couldve at least given us a compensation in return, that one night costs us 400 bucks it all went to nothing. Just really disappointed and unhappy with the service.
Michelle I.
We reserved a room at the Parkway International Resort in Orlando for 4 nights and it was more than we could have expected. Vacatia kept us up-to-date on our reservation and there were no hidden fees. We requested a remodeled room and we loved everything about it! We can't wait to book again! Thanks for helping make this the trip of a lifetime! :)
Reply from VacatiaJan 22, 2019
Thank you so much for the kind words Michelle. We're glad you had a great time and look forward to helping you book your next trip!
Eddy C.
Easy great service, great properties, great prices
Charli and Ian G.
Extremely disappointed with the room, the bed completely dips in the middle absolutely worse bed we have ever slept in, the room is dusty no tea or coffee provided
Rina H.
So, we had a rather large group all travelling to Vail, CO for a wedding. We decided that we didn't want to stay in the heart of Vail but rather more on the outskirts. We heard of this company called Vacatia , decided to do a little research on the web and was able to book a Premiere 3 bedroom unit to house 3 adult couples. Our only concern was whether each bedroom had at least a queen in each and not bunk beds? Lauren, the Vacatia rep. I dealt with called ahead to confirm this for us, and also re-confirmed the week before we left which eased our minds. We ended up running late due to rental car, traffic, etc...from our flight but the guest services called me and directed us where to go and pick up our keys. Once we arrived we were told we had been upgraded to a bigger space, wow! The Elkhorn Lodge was beautiful to say the least! Our unit was 2 floors of amazingness, with an extra loft, sleeping quarters added. We had other friends who also booked this resort who were upgraded as well. We were able to shuttle to Beaver Creek directly from our unit, we rode the gondola and hiked directly from our unit as well. In addition to the wedding my husband was turning the big "60". The resort helped to accommodate extra guests for a Birthday Bash which turned out fabulous. Thanks Vacatia for making this VERY PLANNED trip a huge success! We will definitely be booking through you again. Don, Rina & the whole crew. :)
