Great
Based on 306 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Vacatia is the resort marketplace for vacationing families and friends. Our mission is to make family vacations better and to help family resorts thrive. We make it easy for guests to find and instantly book their perfect resort residence, combining the space of a home and the services of a hotel. Vacatia provides real-time rental listings, large photos, floor plans, and detailed resort information, supported by Vacatia Guest Care and multiple flexible payment options. We work with 600+ select professionally managed resorts and resort residence owners at leading hospitality, vacation ownership (timeshare), and premier independent resorts. Vacatia also partners with select brands to operate vacation ownership marketplaces. Vacatia is a member of the Family Travel Association and the American Resort Development Association (ARDA), which named Vacatia the winner of the "ACE Innovator Award: Industry Partner" category of the 2017 ARDA Awards. Vacatia is venture-backed company founded in 2013, and is headquartered in San Francisco Bay Area, CA.
Vacatia (vacatia.com) has 306 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
306 approved reviews, newest moderated first
Regina N.
The unit we were in needs some major updating... quite a few of the outlets did not work,refrig was noisy and bins broken, rug was very dirty, back balcony was dirty as well... I will say this.. the representatives at Vacatia were extremely helpful and professional... dealing with them was a pleasure!
Adriana E.
I like the customer service I like becouse you elevator isn't work but they always there for help so thank for everything nice and clean .
Teresa W.
Xavier at Vacatia was wonderful to work with, unfortunately, the resort we stayed at was not what we expected and Xavier worked very hard to immediately move us to a resort that was much more family oriented and safe. I would use Vacatia for all of my travel needs! Thank you Xavier!!
Sunnygirl
The whole process was easy and the resort looked exactly like the pictures which was great!! I give 3 stars because one of the draws of using Vacationa was " fees included" compared to the others but unfortunately we were charged another 100.00 ( approx)in fees once we checked in to the resort, very disappointing. Not sure I would use again.
Reply from VacatiaJul 13, 2017
We are very happy to hear you enjoyed the resort and your vacation. We are also sorry to hear you were surprised by the amenities fee charged at and by the resort (not Vacatia). Resort fees are reasonably commonplace in the resort industry. As a service, we do provide the amount of the fee (provided to us by the resort) on our web site check out page and in our booking confirmation email. Did the actual amount differ? Please let us know so we can follow up. Thank you for taking the time to share your experience.
Warner-McFadden
Had a wonderful time. The staff of Vacatia was great. I talked to 5 different representatives, all very nice and knowledgeable about each resort. I had a special request for accommodations for a handicap senior. I was told they could not guarantee, but they would try to accommodate. Well, they went over and above to accommodate my dad and his need for no stairs and close parking for his wheel chair.
Jan W.
I didn't get exactly the accommodation I expected but I don't think it was Vacatia's fault. Finding the rental property took some time but the process of booking it and paying for it was smooth. No hitches when checking in, just carried the email confirmation I received. I would use this service again.
Stacey W.
The entire process was awesome. Payments happened as scheduled. All fees not covered by Vacatia were disclosed upfront. We did not encounter any surprises. The accommodations were just as they were described. I will certainly use them again.
JB
Our stay was wonderful and the staff provided excellent customer service. Planning to come back next year.
