Average
Based on 575 reviews
Vector Security3.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Vector Security, Inc. has been a premier provider of intelligent security solutions tailored to the needs of the customer for more than 40 years. Headquartered in Pittsburgh, the company offers a full suite of electronic security services including Vector Home Security, Vector Business Security and national account security. Services are provided to customers across North America and the Caribbean through a network of branches and authorized dealers. Vector Security is a sister company of the Philadelphia Contributionship, a private insurance company founded in 1752, and currently provides cost-effective, technology-based security solutions to over 300,000 homes and businesses.
Vector Security (vectorsecurity.com) has 575 customer reviews on Folks Told, with an average rating of 3.7 out of 5.
575 approved reviews, newest moderated first
Laura
Agata Garske was awesome... Thank you so much...
Reply from Vector SecurityOct 18, 2018
Thanks for your compliments about Agata. We're glad you are happy with the service you received and we look forward to continuing to serve you.
Robert B.
Timely courteous service. Immediate return for problem that developed following routine service.
Reply from Vector SecurityOct 18, 2018
We’re glad to know you are happy with your service. Thanks for your feedback and have a great day!
Luvenia R.
Professional service- many things installed as needed. We have systems installed at two homes. Feel very protected with the smoke alarms, cameras, and door bell on remote app.
Reply from Vector SecurityOct 18, 2018
Thank you for your kind words. At Vector Security, we strive to provide exceptional customer service and we're happy you're experiencing it in action!
Jeremy L.
I have Vector Security in my home and business and it works great! Love the app on the phone that allows me to arm/disarm, control lights, lock/unlock the door, and view my cameras!
Reply from Vector SecurityOct 18, 2018
Thank you for your kind words. At Vector Security, we strive to provide exceptional customer service and we're happy you're experiencing it in action!
maria R.
While it took a long time to register our account into the system due to an internal error with my email address, Agata Garske, the administrative assistant, worked with me and the IT department to resolve the problem. She was there for me from the beginning , answering my questions and following up to make sure everything was corrected. She did it !!!! and now I can only say Thank you Agata, you did a great job!
Reply from Vector SecurityOct 18, 2018
Thanks for your compliments about Agata. We're glad you are happy with the service you received and we look forward to continuing to serve you.
Teresa G.
Our service tech, Don, was wonderful to work with and both helpful and knowledgeable! In my opinion, you can't go wrong with Vector.
Reply from Vector SecurityOct 18, 2018
Thanks for your compliments about Don. We're glad you are happy with the service you received and we look forward to continuing to serve you.
Michael A.
I strongly suggest any other company besides this one. Myself and my moms house both had them for several years. Lots of service problems and continually having issues with truly having a working alarm. Today was the straw that broke the camels back. Cancelling "service if you can call it that" immediately.
Reply from Vector SecurityOct 16, 2018
Michael, We appreciate your feedback and will share this with our team in an ongoing effort to improve our customer service. Please accept our apologies for any inconvenience.
Michael
BEWARE!!! Vector will renew your contract without your permission. They will not contact you by phone. They will not contact you by mail. They will just renew your contract well before it is set to expire. You have no way out.
Reply from Vector SecurityMar 19, 2018
Michael, Thank you for your review. Please email us at [email protected] so we can look into the matter. In the meantime, please visit https://www.vectorsecurity.com/kb/contracts-policies-warranties to learn about our auto-renew policy.
