Average
Based on 575 reviews
Vector Security3.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Vector Security, Inc. has been a premier provider of intelligent security solutions tailored to the needs of the customer for more than 40 years. Headquartered in Pittsburgh, the company offers a full suite of electronic security services including Vector Home Security, Vector Business Security and national account security. Services are provided to customers across North America and the Caribbean through a network of branches and authorized dealers. Vector Security is a sister company of the Philadelphia Contributionship, a private insurance company founded in 1752, and currently provides cost-effective, technology-based security solutions to over 300,000 homes and businesses.
Vector Security (vectorsecurity.com) has 575 customer reviews on Folks Told, with an average rating of 3.7 out of 5.
575 approved reviews, newest moderated first
Kimphany G.
Tell you anything to get a sell BEWARE And trying to get in contact with them it's the WORST. I been trying to cancel my service with them since 3/2/18 but nobody is working and nobody knows anything.
Andrew L.
I had a great overall experience with Vector Security. I wasn't surprised as I have used their security products and services for other homes I have owned over the years with similar success. They offered the best technology for what I needed, and the installation was professional and per our agreement. Their customer service is outstanding, and I know their monitoring service going forward will provide me great peace of mind.
Mrs. F.
I've been very happy with the electric "security" part of the company/ the entry alarms, etc, - the service center people are very nice but can only take info, not actually help or resolve problems - and I'm not going to waste my time waiting for a supervisor to call while I'm WAITING for a tech to call -- they take hours to respond - they won't even call to say they are "too busy" to talk to you. That's why I'm looking for a new company. I was the first in my neighborhood to let you guys switch me but over the years when a tech is needed you're out of luck. There's too many companies offering services and resources if you were to get robbed. I advised the service center would call to cancel - but am still paying while I look and getting whatever service I can in the interim. (Would not recommend you to my neighbor though - he's a Baltimore Raven football player - unless he had his own IT for your security system)
Reply from Vector SecurityOct 24, 2017
Mrs. Fuller, We appreciate your feedback and will share this with our team in an ongoing effort to improve our customer service.
Greg Z.
Customer service is horrible. Took forever to get through to anyone for any kind of service help. Trying to cancel the policy was even more difficult. First we were told we would need to pay out the remaining coverage FOR THREE YEARS. Then when we finally got that removed they charged us another month while they processed our cancellation. We were told as long as we had it in by the end of the month, the following month would not be charged, but it was, even though I had talked to customer service 4 times to confirm and get paperwork in. This company needs to get their act together as I will never use the again.
Reply from Vector SecurityOct 20, 2017
Greg, Thank you for your feedback. We're sorry to hear about the difficulty you experienced. We are forwarding your comments to the local branch for review. Your patience is appreciated.
V N.
This company used to be excellent, but after attempting to schedule an install of a 2nd security system in 2nd house, the Raleigh, NC branch would not quote me or call back. Vector is in sales right? I have paid my bill since 2010 right?
Reply from Vector SecurityOct 19, 2017
Hello, We apologize for the lack of response from the branch. We are forwarding your comments for follow up. Thank you for your patience and loyalty.
JAMES AND DIANA H.
Bill H. went above and beyond in trouble shooting and figuring out what was wrong with our alarm system which was complicated. So that we could have a peace of mind knowing our home was protected by Vector Security. Thank you
Reply from Vector SecurityOct 16, 2017
James and Diana, Thank you for your kind words. At Vector Security, we strive to provide exceptional customer service and we're happy you're experiencing it in action!
DR P.
I have been using vector security for years, at my home and office, I have been very happy with their services.
Reply from Vector SecurityOct 16, 2017
Dr. Polster, Thank you for your loyalty to Vector Security. We appreciate your business and look forward to serving you for many more years to come!
Henrico VA C.
The security service has been excellent. The equipment has not totally lived up to expectations. Several sensors have failed, one resulting in a false call to police and the outside cameras have periodic clarity and sensitivity issues. Vector has been prompt in responding to service calls when requested.
Reply from Vector SecurityOct 13, 2017
Hello, We appreciate your feedback and will share this with our team in an ongoing effort to improve our customer service. Thanks for your loyalty and have a great day!
