Average
Based on 575 reviews
Vector Security3.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Vector Security, Inc. has been a premier provider of intelligent security solutions tailored to the needs of the customer for more than 40 years. Headquartered in Pittsburgh, the company offers a full suite of electronic security services including Vector Home Security, Vector Business Security and national account security. Services are provided to customers across North America and the Caribbean through a network of branches and authorized dealers. Vector Security is a sister company of the Philadelphia Contributionship, a private insurance company founded in 1752, and currently provides cost-effective, technology-based security solutions to over 300,000 homes and businesses.
Vector Security (vectorsecurity.com) has 575 customer reviews on Folks Told, with an average rating of 3.7 out of 5.
575 approved reviews, newest moderated first
ROBIN DRIPPS & LUCIA P.
We have only had positive experiences with Vector over a very long period of time. Technicians are knowledgeable and caring.
Reply from Vector SecurityOct 13, 2017
Thank you for your loyalty to Vector Security. We appreciate your business and look forward to serving you for many more years to come!
Chandra D.
Specialist, Latosha Reed is very courteous and professional with Vector customers.
Reply from Vector SecurityOct 13, 2017
Chandra, Thanks for your compliments about our team. We look forward to continuing to serve you. Have a great day!
DONALD H.
I have had absolutely no issues with product or service.
Reply from Vector SecurityOct 13, 2017
Donald, Thank you for your feedback. We appreciate your business and look forward to continuing to serve you. Have a great day!
Joan
I have been very pleased with Vector Security and its services over many years, and am pleased to give it a great review! Joan Spicknall
Reply from Vector SecurityOct 13, 2017
Joan, Thank you for your loyalty to Vector Security. We appreciate your business and look forward to serving you for many more years to come!
DONA B.
I did write a review to your company when we disconnected service. It wasn't glowing then either. Not sure why you'd care about my opinion now that I don't have service since we couldn't get you to care when we did. Non-responsive to our calls. We finally disconnected the lines due to reno work for 6 months before the end of our contract and disconnecting service completely and never once received a call from your service to see what was up. Not great monitoring. Before lines were disconnected your calling center failed to call us to check on alarms going off TWICE resulting in the fire department being dispatched. Selling agent was non-existent after he got us to sign the contract.
REV DALE & CAROLYN P.
We feel very comfortable with Vector Security protecting our home!
Reply from Vector SecurityOct 13, 2017
Thank you for your feedback. We appreciate your business and look forward to continuing to serve you. Have a great day!
Dick
Always the greatest help. Very professional. Thanks,
Reply from Vector SecurityOct 13, 2017
Dick, We’re glad to know you are happy with your service. Thanks for your feedback and have a great day!
DEBORAH P.
My system is older. Instead of me having to call to get items updated, it would've been nice if they did.
Reply from Vector SecurityOct 11, 2017
Deborah, We appreciate your feedback and will share this with our team in an ongoing effort to improve our customer service. Thanks for your loyalty and have a great day!
