Great
Based on 320 reviews
Allstate Vehicle Protection4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
You know Allstate as a leading national provider of auto insurance and more. Insurance is just one of the ways we serve our customers. For over 30 years, we've also partnered with dealerships nationwide to offer customers vehicle protection products that take the stress out of vehicle ownership. With over 3.1 million customers actively protected and over $1.4 billion in claims paid, we are the trusted name in the vehicle protection industry.Allstate Vehicle Protection was created to offer you affordable protection plans, reliable and hassle free claims, backed by Allstate. Our family of protection products are built to be the total solution — handling everything from rescuing you on the side of the road, ensuring you have a way to get around while your car is in the shop, and of course covering the bill. We are here to make your car problems, our problem.
Allstate Vehicle Protection (vehicleprotection.allstate.com) has 320 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
Showing 27 reviews with 1 star · Clear filters
MARTHA S.
I paid so much for the extended warranty and had to pay $3000 out of pocket. Would not recommend
Reply from Allstate Vehicle ProtectionSep 27, 2023
Thank you for your review Martha. We apologize for your recent experience. Please give us a call at 1-877-204-2242 where a Claims Specialist can provide you with the details of your recent claim. Also I will share the feedback with the dealer and our Allstate team.
BRIAN D.
Parts that should have been approved to change in the front suspension that was under warranty were not covered. Still have a standing 90,000 mile on warranty, so I guess it'll cost even more when those cause damage to the new parts that were installed...
Reply from Allstate Vehicle ProtectionSep 27, 2023
Thank you for your review Brian. We're glad to get your claim approved. We apologize for your recent experience and understand your frustration. Please give us a call at 1-877-204-2242 and allow us to explain the details of your contract and your recent claim.
M F.
I should have not had to pay for the steering alignment that was needed because of the steering issue but you guys didn't cover it wich is complete bs when the plan I got was bumper to bumper coverage so all issues should be covered besides my deductible
Reply from Allstate Vehicle ProtectionSep 20, 2023
Thank you for your review. We apologize for your recent experience. At Allstate we want to make sure your receiving the services you have paid for. After reviewing your claim, an alignment was never requested by the service center. Please contact our Claims Department at 1-877-204-2242 with the following information(invoice for the alignment, proof of payment, and mailing address ) so we can issue a reimbursement. Again we apologize for the confusion and look forward to hearing from you.
KENNETH J.
I had to come out of pocket for parts to not ruin the engine because the adjuster wouldn't come back out to look at a bent fan and shroud that were also damaged which were both under warranty. I will not be buying from dealers with this kind of warranty, just like insurance, it's good to have until you need it, then they do everything they can not to pay.
Reply from Allstate Vehicle ProtectionSep 21, 2023
Thank you for your review Kenneth. We are sorry to hear if there was trouble with a recent claim. We would like to provide some clarification regarding the part in question. Please feel free to contact us by phone at 1-888-251-6441.
DAVID G.
Alstate said they couldn’t find my account and didn't even payout the full amount as stated in the warranty contract… guess Allstate didn't get this big by actually paying out insurance claims. Im in some trash hands.
Reply from Allstate Vehicle ProtectionAug 23, 2023
David, thank you for leaving a review. We sincerely for any misunderstanding regarding your contact. Our records show that your claim was paid in full. Please give us a call at 1-877-204-2242. We would like the chance to explain what happened with your claim and we look forward to hearing from you.
Mellanie W.
This has not been rectified and I have an appointment with the Lexus dealer. This will be the the third time for this issue.
Reply from Allstate Vehicle ProtectionAug 23, 2023
Thanks for your review, Mellanie. We are sorry to hear about your recent experience and apologize the service center you brought your car to didn't meet expectations and resolve your issues in one trip. If you need still need assistance, please contact us at 1-888-251-6441.
Matt S.
You continue to refuse to cover all costs. I bought a bumper to bumper warranty for 3.5k. I have paid over a grand out of pocket! What's the point of a bumper to bumper!? Won't make that mistake again! 3 times this has happened! I talked to your specialists and was a complete waste of time. Was told sorry, because I moved to SC you won't cover the higher labor rate. I BOUGHT A BUMPER TO BUMBER WARRENTY! That's your problem IMO. I will not be doing business with All-State, my new homeowners I told them specifically not to use you.
Reply from Allstate Vehicle ProtectionAug 23, 2023
Thank you Matt for leaving a review. We're sorry for the experience you've had since purchasing the our product. Please allow us an opportunity to better explain your coverage and coverage options by reaching out to one of our Specialist at 1-877-204-2242. Thanks
JEREMY C.
The starter is still an issue after being replaced. The dealer is yet to replace the tensioner. They keep pushing the appointment.
Reply from Allstate Vehicle ProtectionAug 16, 2023
Thanks for your review, Jeremy. We are sorry to hear about your recent experience, apologize the service center you brought your car to didn't meet expectations, and resolve your issues in one trip. If you need still need assistance, please contact us at 1-888-251-6441.
