Poor
Based on 747 reviews
Viasat2.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Viasat is a global communications company focused on helping people stay connected. We provide satellite internet solutions for residential customers and small businesses throughout the United States, including in rural, remote, and hard-to-reach areas where traditional broadband options may be limited. Backed by our next-generation satellite network, our service supports everyday online activities such as streaming, browsing, remote work, and online learning. We offer a variety of internet plans so customers can choose the option that works best for their household. Viasat also offers fiber internet service, which is currently available in select California cities, providing customers with additional options for reliable internet service to keep them connected.
Viasat (viasat.com) has 747 customer reviews on Folks Told, with an average rating of 2.8 out of 5.
747 approved reviews, newest moderated first
dequinn C.
This satellite is trash and very slow you only have good speed for 4 days out of 30 then they send a message about..want more high speed here are your price choices when they already are very expensive. I don't have them anymore and advise you not to get it....oh and once you cancel they keep charging your card!!
Ileana P.
Peggior servizio clienti nella storia!!! Chiamo per sapere come procedere e farmi installare la scatola nera: mi risponde una donna completamente seccata, che mi ha chiesto qualcosa di incomprensibile dato l'accento, le chiedo di ripetere e si mette a urlare e mi chiude il telefono in faccia, menomale che alla fine ho cambiato, se si parte già così non oso immaginare cosa succede se avrò bisogno di assistenza EVITARE COME LA PESTE!!
Celeste Reeder S.
We had ViaSat for 4 years since we lived in a rural area that did not have much choice. At best, the service was slow. At worst, it came to a dead stop. When we were close to the end of our month they slowed us down considerably. Constant buffering. Then they had the nerve to tell us to pay more money to up the data limit with such poor service. When a new provider came into our area we did and its amazing what it is like to have no data limits on streaming and no down time at MUCH less the price. They ripped us off on the last month though. We pay ahead for the month and we were only 4 days into it. Instead of crediting our account pro rate they said they "could not do that and would cancel the service at our next billing". This is what I get for paying on time? I felt like we flushed 324.00 down the drain and they are laughing all the way to bank since they STOLE our money. Bad Bad Bad business practice.
Daniel H.
Slow speed, when you have service. The data cap is ridiculous. Don't even think about streaming a movie or tv show because you'll quickly use all your high (uh...yeah) speed data for the month. Avoid this company.....there are much better options out there. Oh, one more thing....they farmed out their customer service to Costa Rica. You can't speak to anyone in the U.S. so any service request takes forever. The last straw with me was they cancelled three different service appointments the day that the service was supposed to be performed. Each service was scheduled a week out so I had to juggle my schedule around to make sure I was home only to have someone call while I was waiting for a tech to tell me they wouldn't be coming that day. I should have sent them an invoice for all my time they wasted.
M S.
I am so angry I probably have smoke coming off of me. This is a CROOKED company. I moved from Mississippi in December of 2021. I cancelled my Viasat internet service in November 2021 and mailed back the equipment in December 2021. I got acknowledgement through the tracking number that it was received. I moved to Arizona and forgot about all of this until today when I got a notice from collections today, 2/9/23, that I have an outstanding bill and was charged for 3 months past cancellation. They CLAIM the equipment was not returned until May of 2022 and CLAIM that all the equipment was not returned. DO NOT TRUST THIS CROOKED COMPANY! When I called to resolve this they are a bunch of arrogant ba...rds. PLUS, their service sucks! It is the worst high speed internet but unfortunately it was all that was available in rural Mississippi.
Joanne G.
I am four month’s shy from canceling this awful internet service. It costs a fortune for buffering. It is dreadfully aggravating to be out of “high-speed internet” after a few days. It is a rip-off. You would be better off without internet services than throwing your money away on this crap. Viasat does not warrant one star.
Luca M.
Servizio clienti pessimo. Zero attenzione verso il cliente. L' ultimo addebito in fattura invece di essere di 19,90 euro è stato di 59,70 euro senza fornire nessuna motivazione a riguardo. Il risultato è stato che ho immediatamente bloccato il successivo rinnovo automatico del servizio. Pessimi!!
Nan
1. They use foreign telephone customer service that read from scripts. Most unhelpful. 2. Expensive. And price jumped up $40 and lowered data at same time after a year of service. 3. Worst speed ever. I watch MAYBE 12 tv shows a month, and that used 60% of my data????? You have to be kidding me. 4. Installation was a communication nightmare. Took weeks for them to get it installed. 5. Did not get credit when signal was down for several months. Tech removed a part and said it was not needed. After removing part, it worked just fine. 6. If you like to watch that spinning dial on your TV screen lots, this is the service you want. Even when we DO NOT use all the data, it just spins, and spins, and spins, sometimes for over 2 minutes. DO NOT RECOMMEND USING THIS SERVICE!!!
