ViewrailReviews of viewrail.com

Reply from ViewrailJul 23, 2020

Hi Lucas, We deeply apologize for the issues you experienced. We strive to deliver a great customer experience and it sounds like we failed to do that in your case. In these challenging times, we are doing everything we can to serve our customers while keeping our employees safe. This has meant at times working with reduced staff which has contributed to a number of issues. While we realize this isn't your problem, we hope you understand that we have been trying our best to meet everyone's needs. If you still have unresolved issues, please reach out to our sales manager directly at [email protected] and he will make sure your problems get resolved in a timely manner.

Reply from ViewrailJul 23, 2020

Hi Joe, We deeply apologize for the issues you experienced. We strive to deliver a great customer experience and it sounds like we failed to do that in your case. We've at times had to work with a reduced staff to the current situation with Covid-19, and that has contributed to these issues. Obviously, that isn't your problem, but we hope you understand we've been doing our best to meet the needs of our customers while keeping our employees safe. We appreciate you taking the time to leave your feedback, and we will use it to improve our processes. If you still have unresolved issues, please reach out to our sales manager directly at [email protected] and he will make sure your problems get resolved in a timely manner.

Reply from ViewrailJul 23, 2020

Hi Jon, We sincerely apologize for the issues you are experiencing. We work hard to deliver a great customer experience, and it sounds like in your case we failed to do that. In these difficult times with Covid, we are trying to balance an increase in demand from people looking to do home renovation projects with keeping our employees as safe as possible, but there is no excuse for not communicating well with our customers. If you still have outstanding issues, please reach out directly to our President of FLIGHT sales at [email protected], and he will make your issues are resolved in a timely manner.