Excellent
Based on 662 reviews
Ambit Energy: VIP Concierge Team4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Ambit EnergyWho are we?Ambit Energy delivers same day electricity service for residential and commercial customers in all deregulated areas of Texas. With a wide range of energy plans delivering the best rates, plans and clean energy, Ambit Energy has a solution for everyone. Choosing an Energy Provider:Choosing an electricity company does not have to be confusing. We pride ourselves on honest, upfront and transparent Ambit Energy rate quotes. Whether you’re looking for a stable fixed-rate plan or the freedom of a variable-rate plan, Ambit Energy has an option that suits your lifestyle. Give us a call to find out why over a million customers have already chosen Ambit Energy as their energy supplier. Customized Solutions:Every home and business has unique energy needs. We work to first understand your specific situation and usage pattern. Then we match you up with the best Ambit Energy plan for maximum benefit. We’ll guide you through selecting the most suitable energy plan, ensuring that you benefit from both our competitive rates and Ambit Energy’s exceptional service. Business & Commerical:Businesses, large and small, can rely on Ambit Energy for plans that align with their commercial energy needs. From fixed-rate plans offering budget certainty to flexible rate plans that adapt to market changes, Ambit Energy has the perfect solution for your business and commercial energy needs.
Ambit Energy: VIP Concierge Team (vipenergyservice.com) has 662 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
662 approved reviews, newest moderated first
Sylvia B.
Easy transition to change to Anbit.
Reply from Ambit Energy: VIP Concierge TeamJan 15, 2026
Thanks so much for sharing your experience, Sylvia! We’re happy to hear the switch to Ambit was smooth and easy. We’re excited to have you with us and look forward to supporting you every step of the way.
Diego Emanuel Aradillas P.
Very proffesional
Reply from Ambit Energy: VIP Concierge TeamJan 15, 2026
Thank you so much, Diego! We truly appreciate your kind words. Delivering professional service is always our priority, and it’s wonderful to know that it made a positive impression on you. We look forward to assisting you again in the future.
Phillip P.
Great assistance from Naim.
Reply from Ambit Energy: VIP Concierge TeamJan 13, 2026
Thank you, Philip! We’re glad to hear you had a great experience with Naim. He’s dedicated to making the process smooth and helpful for every customer. We appreciate you taking the time to share your feedback.
Matthew C.
i was helped thru every step, very friendly and knowledgeable.
Reply from Ambit Energy: VIP Concierge TeamJan 12, 2026
We truly appreciate your feedback, Matthew. It’s wonderful to know our team’s friendliness and knowledge made a difference.
Juan Oraldo M.
La comunicación y si ningun problema al hacer el contrato
Reply from Ambit Energy: VIP Concierge TeamJan 12, 2026
¡Muchas gracias por tu valoración Juan! Nos complace mucho saber que recibiste una buena atención y que la comunicación fue fluida, sin inconvenientes en el proceso de contratación. Seguiremos trabajando para mantener este nivel de servicio en todas nuestras gestiones. ¡Un cordial saludo!
Tiffeny S.
It was the easiest process!
Reply from Ambit Energy: VIP Concierge TeamJan 10, 2026
We’re so glad to hear that, Tiffany! Making the process easy and stress-free is exactly what we aim for. Thank you for sharing your experience.”
Tom K.
They have a monthly charge of 34 dollars besides the delivery charge. Solar investments benefit the company not the investor. It is a cheat.
Reply from Ambit Energy: VIP Concierge TeamJan 10, 2026
Thank you for sharing your feedback, Tom. We’re sorry to hear about your concerns regarding the monthly charge and solar investment. Our goal is to provide transparent pricing and long-term value to our customers, and we’d like the opportunity to clarify how the program works. Please reach out to our support team directly so we can review your account details and address your concerns. We appreciate your input and will use it to improve our service.
M S.
Ugh worst customer service ever! They are constantly "locking my account" for no good reason and I can't access my online account without calling them. They change your account number each time you sign a new contract and don't tell you so the first time I signed a new contract they accepted payments to my old account but would not apply the payments to my new account which showed my new account as delinquent and they shut my power off. After numerous phone calls they finally rectified the situation by making me pay in full the amount owed to my new account but wouldn't refund the amount they accepted to my old account. After numerous phone calls finally got them to move the money from the old account as a credit to a new account but it initially cost me several hundred dollars to get the situation fixed. Basically they turned their billing department problems into my problem and their customer service sucked throughout the process. Their customer service doesn't listen and they like to argue and it usually takes several phone calls and a request for a manager before any concerns or questions get addressed. Overall, this company is the worst and a giant money grabbing scheme.
Reply from Ambit Energy: VIP Concierge TeamJan 8, 2026
Thank you for taking the time to share your experience. We’re truly sorry to hear about the difficulties you encountered with your account and billing, and we understand how frustrating that must have been. This is not the experience we want for our customers. We appreciate your patience while the issue was resolved, and we’d like the opportunity to review your account further to ensure everything is now in order. Please reach out to us directly so we can assist you more closely. Your feedback helps us improve, and we value the chance to make things right.
