VirutextoolsReviews of virutextools.com

So I just recently bought a virutex eb25 machine for my shop. it was used and in pretty good condition, but it needed a couple parts and so I reached out to customer service, to ask how to find the right parts for the machine. I also asked for a manual as well. I was pleasantly surprised that they responded so quicky, but there was a link with no other information and a download of a manual. I had to Google how to find out what version my machine was, since they didn't give that information and there's an image of a tag that doesn't look like mine on their site so I was a bit confused... and the manual (my mistake) looked like was totally in another language, so I asked for one that was in English. And I get a response back "READ!!!! IT IS ENGLISH" this could have been handled much nicer and more professional. I hope this isn't how I get treated as a customer who now owns one of their machines and was looking to spend money on new blades and was just trying to get the information I needed to get the right parts.. the machine itself would get a higher rating but customer service alone would get lower.. totally rude and uncalled for..

The tool arrived with a broken cutter bit. The carbide tip was chipped upon arrival. I will need to purchase a new cutter/bit if I cannot get a replacement from the company.

In Canada I needed to pay to UPS more than the product costed - because they needed to clear it from custom.

I still have not received my order. WHERE IS IT ???. I finally got it. However no communication on ship date ect. Nothing wrong with the quality of the product. Just took to long.