VolusionReviews of volusion.com

Support is not responding to us. We have problems with our storefront, I have a ticket with Volusion since Friday, I followed up again today, and I reached out through the chat portal, and no one is responding. It has been 4 days since our store has not been working properly, and we are ready to look at other vendors if this is the level of service that we can expect.

It's just complicated. Everything is complicated and has to be done in a particular manner. The developers aren't really concerned with the end user so it's up to us to learn their terminology and logic paths. Then, after time goes by, correcting things for them becomes a monumental task, so they just add on to the less-than-intuitive ways of doing things. I can't blame them for that and it's pretty much the same with any host that provides a shopping cart. Keeping up the store is just so NOT EASY inside their system. Volusion support is generally quite helpful (though not always easily accessible) and we muddle on reasonably well.

Love the platform, but... I love the platform and the support I get. But I am missing the ability to have buyable pins on Pinterest. With social media becoming more and more important, that has become a very important factor for me. Once Volusion finds a way to incorporate that, I would give it a 5 star rating.

I wish there was a better way to provide ideas for system upgrades. I tried uservoice, but it took forever to even get my suggestion approved to be posted. I should be able to tell volusion, hey this is something that we need, and we should be able to work out it. For example, I should be able to select specific shipping for certain products if necessary. For example, we sell Yamaha parts, including oil, and oil can only be shipped by Ground. I should be able to select for that product that only ground is available for it. right now a customer can get an order through with expedited shipping and I have to contact them and tell them we can't ship it by expedited shipping.

Chat support is slow. Getting fairly technical tech support is tough. SSL certificate issues are a worry.

the sales person indicated that it was a one price solution and we reviewed my current website and he gave me a quote. then when i went to set up i found that everything that i needed was an additional charge. hated it to be honest you should refund the set up payment that i made for you.

Too many people involved, it's overwhelming for the inexperience web builder. They nickel and dime you for design services that should be pretty simple, but purposely don't put adequate specs so when you attempt to design it yourself, it doesn't come out right. Only 1 revision allowed, 1 phone call. We opened an account early November, it is now end of January and my site is still not up. I am using Volusion as my merchant, of which they will profit from. If my site is not up, they don't profit. Nobody seems to really walk us through this unless we pay more money. I"m almost considering cancelling the entire thing.

Always on the ball. Great customer support.