Average
Based on 394 reviews
Volusion3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Volusion is an e-commerce software that enables businesses to build, manage, and expand online stores. The software provides features for product catalog management, inventory tracking, order processing, and secure payment integration. It includes customizable themes and drag-and-drop design capabilities to facilitate site creation. Volusion offers tools for marketing, analytics, and customer relationship management, helping businesses optimize sales and monitor performance. The software aims to address challenges related to online store setup and operations by streamlining processes such as product listing, checkout, and fulfillment, allowing businesses to conduct transactions and manage store activities in a single platform.
Volusion (volusion.com) has 394 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
394 approved reviews, newest moderated first
Ed
So much to cover on one small survey. Very happy overall with Volusion, especially love the new Paypal software update. Wait time for live chat can be a bit longer than we like, but it is bearable. Looking forward to 2.0 and some exciting upgrade possibilities.
TheWhiteKnight
For straight forward store applications without specialized development requirements, I always look to Volusion first for my clients. Volusion Tech support always follows through.
Jerry
Have used Volusion for many years now. It doesn't feel very leading edge, but it's stable. Have researched other hosts but frankly, none of them sound any better. I can customize just about anything in regards to Volusion to make my site the way I want it (assuming I have the coding skills to make those changes). Their weakness has always been support and that's still true. I hate bandwidth fees when my site is so light weight. Seems like 404 errors from people who are trying to access pages on other sites but entering our URL are our biggest bandwidth drains. It hardly seems fair that I get stuck paying for those as there's nothing I can to do prevent people from entering urls that have never existed on our site.
Suzy
I am not extremely computer savvy. Volusion has helped me a lot with my store. The only complaint that I have is their fraud alert system. Their is always a 1% fraud rating. Then when there have been 10 of them, they don’t give one. I don’t think they should charge for extra fraud ratings.
Pennsylvania U.
Great online store & easy to set up/use.
Jerome
Need to improve their reporting capability
Rena
your representatives are very cordial my main complaint is that they're under-educated and lack the ability to provide enough information past basic set up mode - and this has been a complaint of mine for a while they don't seem to know much about themes, for example, other than what's already available in the knowledge base and don't provide a contact who may know more
There
Josh is the man! give this dude a promotion
