Excellent
Based on 488 reviews
VortexHaus US4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
You're here to see if this is real. Fair. Here's the scoreboard: 37,236 units shipped, 4.8★ on Trustpilot, and most of these reviews are from people who were skeptical first too. What makes us different: small tool, serious power, runs on the Makita, Milwaukee, and DeWalt batteries you already own. We're a US & UK based team that obsesses over quality — every unit is vetted and QC'd before it ships. Backed by a 90-Day One-Pull Test Drive and a support team (Diane, Marielle, Kerbie) that actually fixes things fast. Read a few reviews below and you'll see the pattern.
VortexHaus US (vortexhaus.com) has 488 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
488 approved reviews, newest moderated first
AJ
While the USPS shipping was slow, the customer service I received from Vortex Haus was excellent! Marielle went out of her way to answer every email in a timely manner and check into my concerns over the shipping time. Thank you so much!
Reply from VortexHaus USJan 14, 2026
Hey AJ, Arthur here. Founder of VortexHaus. Thank you for recognizing Marielle’s effort! She genuinely cares and it shows. Appreciate you sticking with us through the holiday delays. Arthur
Elias F.
Ordered 2 units almost 2 months ago. Confiscated by postal service like many others. Agreed to send me 3 for the same price. I have received NOTHING. These were ordered for Christmas gifts. Biggest scam on the internet! Hopefully I can get my money back from the credit card company.
Reply from VortexHaus USJan 14, 2026
Hey Elias, Arthur here. Founder of VortexHaus. I understand your frustration — if I were in your position, I’d feel the same. Your order got caught in the USPS “confiscated postage” issue that affected a small batch of holiday shipments. That’s context, not an excuse. I also see that an additional replacement unit we sent has already arrived on your end. If anything else is still missing or unclear, message our support team and reference this review — they’re already briefed and will fast-track your case. And if you need anything on top of this, just tell me. I’ll make sure we overdeliver in value so you end up genuinely happy, not frustrated. We will make this right, Arthur
fatboy
Vortex Haus has truly gone above and beyond to complete my order, had a small issue in the beginning and they were diligent on making sure my item arived on time. (before christmas) There customer service is one of the best I have ever worked with, Marielle is a true example of how customer service is done right. The Turbo Jet Double-Blow v12 blower is awesome works better then expected, I purchased it to blow off cars when needed, but with the air power this unit throws it works great cleaning the yard also. I am extremely satisfied with the over all experance with Vortex Haus and would highly recomend this product.
Reply from VortexHaus USJan 14, 2026
Hey! Arthur here. Founder of VortexHaus. This is the kind of review that fires up our whole team! From fixing the initial issue to delivering before Christmas. That’s exactly how we operate. Glad the blower exceeded expectations. Arthur
Ken P.
There was a hiccup with the shipping of the blower I ordered. The communication from Diane regarding the misstep was outstanding, and my blower arrived just a few days behind schedule in great condition. Diane turned a negative into a positive, and I have no qualms about buying from them again, or even recommending them to another potential buyer.
Reply from VortexHaus USJan 14, 2026
Hey Ken, Arthur here. Founder of VortexHaus. Turning a negative into a positive — that’s the gold standard for support, and I’m glad Diane nailed it. Thank you for the trust and for recommending us. Arthur
Cathy B.
My order for 4 Christmas gifts was delayed and Marielle in customer service was extremely responsive and effective in tracking the problem and getting it resolved!
Reply from VortexHaus USJan 14, 2026
Hey Cathy, Arthur here. Founder of VortexHaus. Thank you for highlighting the responsiveness of our team — especially during the busiest time of the year. Really appreciate you taking the time to share this. Arthur
Garry S.
Great product, easy and fun to use, powerful and compact. Both my wife and I love using it. Customer service was quick to reply and very responsive. I have recommended this item to my neighbors. I use it for blowing out rain gutters, sidewalks, car washing, Light snow blowing, shop cleaning, patio cleaning, etc. Built well, not flimsy, and powerful. Love this blower.
Reply from VortexHaus USDec 19, 2025
Hey Garry, Arthur here. Founder of VortexHaus. This is exactly what we built it for. Powerful, compact, and genuinely useful across real jobs. Gutters, cars, light snow, the shop, the patio. What really matters to me is that both you and your wife enjoy using it! Tools should be fun, not frustrating. This is how we see it! And thank you for mentioning the support experience and for recommending it to your neighbors. Word of mouth like that is everything to us. Really appreciate you taking the time to share this. Arthur
Gerry K.
I spoke to Diane with customer support over a small issue on the delivery of my new vortex blower. Diane’s quick response, professionalism, left a very positive feeling with me. It’s the first time I’ve had to deal with vortex and I’m rest assured that if anything crops up in the future, I can count on them sticking behind their product, which is number one in my books.
Reply from VortexHaus USDec 19, 2025
Hey Gerry, Arthur here. Founder of VortexHaus. I’m really glad you shared this! Our team sets the standard for how support should feel: fast, professional, and human. Our goal is to raise the bar for what customer support in retail should look like, and this is exactly it. What you said matters to me most: knowing we’ll stand behind the product if anything comes up. That’s the foundation we’re building this company on. Thanks for trusting us and for taking the time to write this. Arthur P.S. Diane, you’re on fire! Keep it up. I know you’re reading this with the CX team.
Kristine G.
I ordered this on December 2, 2025. As of today it still has not come and now I am being told that I need to go somewhere to pick this up. Really Vortex Haus. The phone number provided by customer service is not a valid phone number to call. Update: Company is reimbursing me for what I paid and when I meet to go to pick up location they are not charging me for the product. Once I get product in hand, as well as reimbursement, I will update again Company returned money that I had paid and in addition gave me the product for free!! They definitely listened!
Reply from VortexHaus USJan 14, 2026
Hey Kristine, Arthur here. Founder of VortexHaus. Thank you for updating your review — that means a lot. Your situation was messy, but you stayed patient and gave us the chance to fix it. And when you did, we made sure the outcome was 100 percent in your favor. This is exactly how we operate: if something breaks, we overcorrect. Appreciate you for sticking with us! Arthur
