Excellent
Based on 327 reviews
Watch Chest5.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Founded in 2002, Watch Chest is a family-owned and operated luxury watch shop located in Dallas, Texas specializing in certified authentic Rolex, Cartier, Audemars Piguet, Patek Philippe, Tudor, Panerai, and more. Our mission is to help watch enthusiasts build a collection they love. Whether you're a seasoned collector or just starting out, we'll help you find the perfect gift or build a collection that retains its value and can be passed down for generations. Our curated selection of rare and unique high-end timepieces is one of the largest in the world, offering pieces you won't find anywhere else. Visit our website to shop, visit our Dallas showroom for a private appointment, or request the timepiece you seek, along with professional repair services and options to sell or trade.
Watch Chest (watchchest.com) has 327 customer reviews on Folks Told, with an average rating of 5.0 out of 5.
327 approved reviews, newest moderated first
Tom S.
I have bought Rolex watches from Watch Chest for years. Chris is incredibly knowledgeable and service oriented. My recent purchase of a 2021 Submariner was perfect! The watch was pristine and delivery was on time with no delivery charge. I highly recommend Watch Chest for your next Watch purchase!!
William M.
4th Rolex purchased from Watch Chest and couldn’t be happier. I appreciate their excellent advise and all 4 watches exceeded my expectations.
Charlie G.
I just want to thank Corey and Chris for such a wonderful timepiece purchasing experience! They answered all my questions and concerns and definitely earned a customer for life. I have been recommending everyone to them. I look forward to future business. Thank you!
Ray F.
Another great transaction with Watch Chest. This makes my 6th high end watch trade in and/or purchase with them and just as all have been in the past, they provided a great selection, incredible customer service, and a swift delivery. The Breitling Chronograph 42 Premier I purchased is just absolutely beautiful and was at a great price. If you are in the market for a high end watch, Watch Chest is the place to go. Thanks, Ray
Timothy C.
This was a tough review to write...I had a handful of issues with my purchase, but in the end I walked away happy. The first issue was that I caught them trying to swap out the dial on the first watch that I purchased after I noticed that the invoice photo did not match the purchase photo. It appears that after I called them out, they tried to replace the incorrect dial with a correct one without telling me, but when the watch arrived and the dial and hands did not match, I knew that they had pulled a bait and switch. It was shady and someone without a little bit of knowledge of Rolex watches would not have noticed, but it stood out to me right away. They made it better by allowing me to exchange it for a different, slightly more expensive watch. This watch was beautiful. It was 20 years old, but in perfect condition, and offered to me as new old stock (their words exactly). However, it sure as hell didn't run like new! The crown was perpetually getting stuck and frequently would not pull out, and the power reserve would not last longer than about 35 hours (13 less than the 48 hour reserve that it is supposed to have). I sent the watch back to them for service, and I was not thrilled that they claimed to not be able to get more than 40 hours of reserve out it after servicing. They told me that the warranty that they provide does not cover this issue, to which I was flabbergasted. However, before the situation escalated, Corey suggested a full refund and that I purchase new in the future (even though this was not my first pre-owned Rolex; just the first that had issues). Although things didn't work out between us, Corey and Chris were courteous throughout the entire process and addressed all of my concerns in a timely manner. They were never rude to me even though I was abrasive with them at times, to which I have apologized. They sent me a full refund within a few days, no questions asked. I would recommend them, but please make sure that you do your homework first and know exactly what you are buying. Ask questions and take screenshots where necessary. Chris and Corey are good guys, and I hope you have a better experience with them than I did.
Jane
A spectacular watch at a spectacular price! I couldn’t be more thrilled as I got exactly what I wanted for thousands less than what it would have cost me new and yet it still looks brand new. Watch Chest did an outstanding job and Corey was so helpful getting my purchase to me by Christmas. I will buy from Watch Chest again!
Bill C.
All good. Repeat customer
Chris
Purchased my first watch from these folks the other week and I've been incredibly happy with the piece and the entire transaction. Corey was knowledgeable and incredibly responsive, and when there was just a very minor alignment issue they fixed it immediately. Had it fixed and back to me with the same week, even with holiday shipping craziness. The watch was otherwise exactly as described, and in superb shape. I would definitely recommend them to anyone looking for a high quality watch.
