Excellent
Based on 9,926 reviews
WellBefore4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
WellBefore is on a mission to provide the world with accessible and affordable personal protective equipment shipped quickly from our Dallas, TX warehouse straight to our customers' doors. Shipping time takes 2-5 days max anywhere in the US.
WellBefore (wellbefore.com) has 9,926 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
9,926 approved reviews, newest moderated first
Kathe
Cancelled my monthly order by mistake, when I called they reinstated it and it arrived promptly. Great product and great service!
Reply from WellBeforeApr 12, 2022
We're so glad to see you coming back for more. Thank you for trusting us with your PPE needs. Stay safe Kathe!
Nope
A little frustrating that the toddler mask CONSTANTLY falls off my toddler's face, particularly his nose. I can't tighten it to get it to stay, because it bends and hurts my kiddos ears. So it's been sorta a waste.
Reply from WellBeforeApr 12, 2022
Hi Bethany, we are sorry to know you had this issue with your product. According to our experience, this problem may have been caused because of size, being the X-Small (the one you got) running out too small for your child. In these cases we suggest to follow up our measurement guides to confirm which size would be a better option for them. Please stay tuned as we will send this information via email as well. Regards,
Laura F.
Multiple orders were made wrong and unusable
Reply from WellBeforeApr 12, 2022
Hi Laura, we are sorry to know this issue have appeared on your last order, and we hope our service met your expectations and processed the replacements you requested on time. but please let us know if the issue showed up again in the replacements, and if so, we would have been more than happy to evaluate your case and help even more. Once again, we hope this won't affect how our service helped you. Stay safe,
Deb T.
Delivers in a timely matter. Product is great.
Reply from WellBeforeApr 12, 2022
We're so grateful to hear that you're happy with the experience Deb. Thank you so much for sharing and for trusting us. Hope to see you again soon! Stay safe!
Robert W.
Speedy shipping,quality masks
Reply from WellBeforeApr 12, 2022
Thank you for sharing this review, Robert! We’re happy to hear that you are happy with the quality of our products! Take care. :)
Adolfo T.
I purchased masks from you. The kids mask were perfect for my 9 year old. The adult mask was too small for me. you guys offered to send me free samples. I assumed to try on for size. I received the samples but only in one size, XL. that size was too big. How can I determine what is the best size if only one size was sent to try on???
Reply from WellBeforeApr 12, 2022
Dear Adolfo, we are sorry to know the samples you receive, both sizes LARGE and SMALL (because according to the purchase history, you received two free samples in such sizes, which is the limit of samples we were able to send and we do not have XL sizes), didn't run as expected, and all of them were as per your request. That said, we hope you understand that, although we already have pictures on our site that will explain you how to measure your face and the dimensions of our masks to determine the best size, we sent the samples as we understand sometimes you as our customer weren't able to find a perfect size. For future references, we strongly suggest you to get the regular size as we can be sure that's the perfect size for you, and we hope the service you received with two free samples gave you a better experience than 2 stars. Stay safe.
L.A.C.
I bought two different kinds of children kn95 masks.. This brand.. In my opinion.. Was the worst fit for my chikdren.. One was too small.. The next size up too big.. Other brands that sell online have a better fit but I'm yet to find one with a perfect size of ear loop strings for petite faces... WellBefore charges shipping.. Comparing to my other trustworthy alternative that doesn't charge USPS shipping.. So another negative there.. I
Reply from WellBeforeApr 12, 2022
Dear L.A.C, we are sorry to know our service didn't meet your expectations, and as we know the perfect fit doesn't exist, we do our best to make sure our sizes try to fit most of sizes as possible. We are sorry to see you leaving as well, but please never hesitate to try any other size for adults if you prefer for you, as we strongly believe our masks has a great comfort and many other customers can support this. As well, we hope you understand we do not have a big relationship with couriers, and for which their costs that comes directly to them are added, but you can always have a free shipping option after a determined amount of masks. Stay safe.
Stacy
Perfect fit and quality product! I love that each mask is individually wrapped and I feel safe knowing that these masks are not counterfeit!
Reply from WellBeforeApr 12, 2022
Hi Stacy, Thank you so much for your stunning note. It is our aim to provide you with quality products but also with the highest manufacturing process. Thanks again for your support. We are always here for you!
