Average
Based on 22 reviews
Wistia3.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Wistia is a complete video marketing platform that helps teams create, host, market, and measure their videos and webinars—all in one place. With Wistia, you can easily create professional videos, host webinars, collect and send leads to your marketing automation platform, and more. As you level up your video marketing strategy, Wistia has your back with educational resources and world-class support. Today, over 425,000 marketers around the world rely on Wistia to drive business growth with video. To learn more, visit wistia.com and follow @wistia across all social channels.
Wistia (wistia.com) has 22 customer reviews on Folks Told, with an average rating of 3.8 out of 5.
22 approved reviews, newest moderated first
Burak N.
A wallet website I've been using doesn't let me solve basilisk captcha that seems to have been developed by Wistia. When I try to solve it, it simply turns to a blank box. Is this wallet site scamming me or is there another problem? P.S. I managed to solve it but this works in one browser only and not in others.
Christopher H.
I have been a Wistia customer for nearly a decade and have stayed with the platform through multiple pricing changes. My most recent experience, however, left me seriously questioning how Wistia treats longtime customers. When Wistia changed its pricing model, it automatically moved my account onto a significantly more expensive plan that included far more storage than we could realistically use. Our actual usage was clearly much lower. After reviewing Wistia’s plans myself, I discovered a less expensive option that was a much better fit for our needs. Rather than reviewing our usage and placing us on an appropriate plan, or clearly presenting the available options before making the change, Wistia defaulted us into an oversized subscription. I ultimately had to research the available plans and downgrade the account myself, doing what I believe Wistia should have done during the migration. The company never meaningfully acknowledged that the selected plan was inappropriate for our usage. There was also no offer to credit the difference or otherwise make the situation right. Instead, the oversized plan was repeatedly presented as a benefit because it provided substantially more storage, even though that storage had no practical value to us. Longstanding customers should not have to closely monitor their accounts to ensure a pricing migration has not placed them into a plan costing significantly more than what they actually need. This experience felt less like an effort to match customers with the right plan and more like an attempt to keep them paying at the highest possible level.
Erik S.
Amazing insights and extremely easy to use
Gérard
Bonne application
customer
WAY too expensive. Charging by number of videos is ridiculous!! And now the snippet tool has stopped working. I’m going to have to move to another platform with a better fee model.
allen
Wistia just works and doesn't drop trackers and advertisements on my customers. Much better than youtube.
Michael
Great customer service and great hosting platform.
Jerry
I've been more than pleasantly surprised at how quick and absolutely effective the support has been.
