Excellent
Based on 172 reviews
Xiber LLC4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Xiber is an Indianapolis-based nationwide Internet Service Provider that specializes in multi-format hybrid transport and access network delivery utilizing fiber-optic and registered fixed wireless links and a suite of networking, support, and communications/media services.Xiber provides Gigabit-class symmetrical business circuits with single-digit latency and ultra-high availability at competitive prices and the fastest delivery schedules in over 20 states. We serve national retail chains and small and medium businesses all over the US with this same high level of service.On the residential side, Xiber serves thousands of multi-family residents in over a dozen states by providing industry-leading customer support and in-unit and property-wide Wi-Fi, networking management, and IPTV technology. MDU Developers and owners enjoy greater Net Operating Income, better Internet speeds, customized service and marketing, and the faster deployment that Xiber offers.
Xiber LLC (xiber.net) has 172 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
172 approved reviews, newest moderated first
Makala H.
The representative was very helpful and he responded very quickly to my concerns. Great customer service. He was very friendly as well
Reply from Xiber LLCApr 24, 2024
Wonderful to hear, Makala! Thank you for leaving us a 5 star review. If you ever have any questions or issues please reach out at 888.609.0681, [email protected], or you can chat in to our Xpert Team at xiber.com.
Jeffrey A A.
Customer service representative, Elizabeth, Dayna from customer service on the phone/text and the Technician that was sent to my apartment (Nick) were all extremely helpful, professional and you could just tell they genuinely cared about my situation. There were different engineers at Xiber that created temporary work and passwords and then there was a router issue that was causing issues inside at my apartment after about a week of having issues a technician was sent out name Nick who fixed everything and was very helpful in helping with getting me connected on my laptop TV, and helping out with downloading the Roku TV app so he just went like the extra mile to get everything expedited in a timely manner even though he had been doing this for years it was like he figured out some of the other issues that Was causing other issues with connection. I’ve been in Customer Service management for many years and was so impressed with the whole team at Xiber . Hi FIVE everybody at Xiber!!! Thank you Mr Arnett
Reply from Xiber LLCApr 24, 2024
Wow, what an amazing 5 star review, Jeffrey! Thank you for taking the time out of your day to leave the feedback. We do our best to go above and beyond to help our customers! If you ever have any questions or issues please reach out at 888.609.0681, [email protected], or you can chat in to our Xpert Team at xiber.com. Thank you again!
Bek
Benjamin fixed my internet in no time and now I am a happy girl.
Reply from Xiber LLCApr 29, 2024
That is awesome, Bek! Thanks for leaving a 5 star review. We are very glad to hear that Benjamin was able to assist quickly. If you ever have any questions or issues please reach out at 888.609.0681, [email protected], or you can chat in to our Xpert Team at xiber.com.
Lindy T.
I had a call with Benjamin about my residential Wi-Fi being spotty, and he was very friendly, patient, and professional! He quickly helped solve my problem (hopefully), and texted my phone to give me a way to contact Xiber quickly next time I have a Wi-Fi issue. Very happy with the customer service he provided!
Reply from Xiber LLCApr 29, 2024
Such a great review, thank you for taking the time to share your experience! If you ever have any questions or issues please reach out at 888.609.0681, [email protected], or you can chat in to our Xpert Team at xiber.com. Thank you again!
Matt F.
Benjamin was very pleasant and helpful.
Cristian G.
He was really great helped me out resolve my issue in no time! It was also much faster then expected
Matthew B.
I wish I could rate Xiber and support representative Benjamin separately. I had a support ticket left completely unassigned and without response for over a month. However, once I was able to find time to try a phone call, Benjamin took my call and was incredible to work with. Internet Service: B Support Systems (ticket & chatbot software): F Direct Support (human on phone/email): A+
MrMustangMan
the worst internet provider i have ever had in my entire life.!!!! forced by apt. complex to purchase.... super slow connection speed WHEN it is working.... service has been down 10 times in 5 months... this last outage is now over 20 hours in length.... poor customer service.... $60/mo. for 24 megs download speed.... pitiful.!!!!
Reply from Xiber LLCApr 2, 2024
Hello! I apologize for the delay in response to your review. I was unable to find any account information with the details provided, so I cannot say for sure if your issue has been resolved. Please reach out to us as soon as you can so we can take a look at your specific issues that you are experiencing. The problems described are not typical of our service, and should not be occurring. Please call us at 888.609.0681, [email protected], or you can chat in to our Xpert Team at xiber.com. Thank you.
