Excellent
Based on 352 reviews
XP Health4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
XP Health is a digital-first vision benefits platform that helps employers offer better, more affordable vision care to their employees. Members save up to $1,200 per year on eyewear XP Health, with designer frames averaging just $42 per pair, no copays, no claims paperwork, and no retail markups. The platform includes in-person eye exams at thousands of provider locations, eyewear home and virtual try-on, and home delivery. XP Health serves over 6,000 business customers, including dozens of Fortune 500 companies. The company was recognized by Time Magazine as one of the World's Best Health Tech companies and by Inc. 5000 as one of the Fastest-Growing Companies in America. Based in San Carlos, California.
XP Health (xphealth.co) has 352 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
352 approved reviews, newest moderated first
Sepideh R.
It was excellent they send me my glass very on time and safe , I enjoy it so much
Reply from XP HealthAug 24, 2026
We're so happy to hear that your glass arrived safely and on time, and that you're enjoying it so much! Thank you for your wonderful feedback.
Shin Myat Naing N.
Great customer service
Reply from XP HealthAug 24, 2026
Thank you for your kind words about our customer service!
Ian K.
Ease of use! Streamline service. Showed me perks I didn’t know I had with my insurance.
Reply from XP HealthAug 24, 2026
We're so glad our streamlined service helped you discover new perks! Thank you for your kind words.
Emilie L.
easy to renew prescriptions and order glasses!
Reply from XP HealthAug 24, 2026
We're delighted to hear that you found the process of renewing prescriptions and ordering glasses to be easy! Your positive feedback is greatly appreciated.
Victor U.
The user experience is pretty bad. The system doesn't work well when trying to get your glasses and kept failing instead of letting me move one when choosing options that you want to add on (I did not want to add them on). After days of struggle it finally worked to get through that. Then I was tricked about the price. It might say $30 or $0 but when you actually try to add your prescription they increase the price to $100-200 because of the lenses. I think they should factor that into the original price instead of making people think it will be the price they show at the beginning. I received the frames to try on quickly. However the wait between return the frames and receiving the glasses was weeks. It was too long, partly because the system to measure your face doesn't work well and it kept telling me it had to send me something to measure my face when I could just do it digitally. I finally got my progressive lenses and it's VERY difficult to just reorder the same thing. The system keeps trying to make me retry glasses and then remeasure my face. That doesn't make sense. I just want the same thing.
Reply from XP HealthAug 25, 2026
We appreciate you taking the time to share your detailed feedback regarding your recent experience. We are truly sorry to hear about the difficulties you encountered with our system. We understand your frustration with the unexpected price adjustments that come with selecting progressive lenses. For remeasuring, this occurs automatically when a new frame is selected. Our lab team will apply the measurements from your first order to this new one - so no need to redo it.
Shyam S.
it is so interactive.
Reply from XP HealthAug 24, 2026
We're glad you found our program interactive. We appreciate your feedback.
Thomas S.
Easy online selection and ordering. XP Health has created an affordable, accessible and admirable business model in the Vision space.
Reply from XP HealthAug 24, 2026
We're so pleased to hear that you found our online selection and ordering process easy! It's wonderful to know that you appreciate our approach to making vision care affordable and accessible.
Tasheena P.
Ordering my sunglasses was smooth and easy. I like that I could virtually try them on to get an idea of how they may look and fit.
Reply from XP HealthAug 24, 2026
We're so glad to hear that ordering your sunglasses was a smooth and easy experience! It's wonderful that our virtual try-on feature helped you visualize the look and fit.
