Excellent
Based on 352 reviews
XP Health4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
XP Health is a digital-first vision benefits platform that helps employers offer better, more affordable vision care to their employees. Members save up to $1,200 per year on eyewear XP Health, with designer frames averaging just $42 per pair, no copays, no claims paperwork, and no retail markups. The platform includes in-person eye exams at thousands of provider locations, eyewear home and virtual try-on, and home delivery. XP Health serves over 6,000 business customers, including dozens of Fortune 500 companies. The company was recognized by Time Magazine as one of the World's Best Health Tech companies and by Inc. 5000 as one of the Fastest-Growing Companies in America. Based in San Carlos, California.
XP Health (xphealth.co) has 352 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
352 approved reviews, newest moderated first
amanda T.
I got my contacts quickly. There was an issue with the size and they corrected it so I had the proper contact lenses the next day.
Reply from XP HealthAug 21, 2026
We're so glad to hear that you received your contacts quickly and that we were able to swiftly correct the size issue to get you the proper lenses the very next day!
Jerry T.
The app is easy to use but Twice I have not received the right prescriptions.
Reply from XP HealthAug 25, 2026
We appreciate your feedback on the app's ease of use. We apologize for the prescription issues and are looking into this. Our team reached out via email a couple of times, and would love to help make things right.
Brent N.
I had a smooth experience placing my order with XP Health. I called customer service to update my frame selection, and the representative, Lauren M, handled everything quickly and made sure all of my customized lens options carried over seamlessly. The program discount saved me a significant amount on designer frames and progressive lenses with light-responsive upgrades. Overall, the order process was simple, helpful, and straightforward.
Reply from XP HealthAug 21, 2026
We are so glad to hear that your order experience was smooth and that our team could assist you effectively with your frame selection and custom lens options. It's wonderful to know our program discount provided significant savings and that the overall process was simple and helpful. Thank you for sharing your positive feedback!
Matthew G.
Great value, easy to use virtual try on and outstanding service after the sale.
Reply from XP HealthAug 21, 2026
We're thrilled to hear you found great value and enjoyed the virtual try-on experience! It's wonderful to know our service after the sale was outstanding for you.
Parsa
They have good services and I got my orders on time. The quality of eyeglasses are good.
Reply from XP HealthAug 21, 2026
We're so pleased to hear that you received your order on time and are happy with the quality of your new eyeglasses! Thank you for sharing your positive experience.
Dhanishta M.
Good and fast service. Selection .
Reply from XP HealthAug 21, 2026
We're happy to hear that our service was fast and that you appreciated our selection. We truly value your positive feedback.
Barbara L.
The Optician, Wendy, that I have been corresponding with regarding my recent eye glass purchase has been absolutely wonderful! She is so responsive and is making sure I am completely satisfied with my glasses. Wendy and XP Health’s Customer Service is top notch. If I could give Wendy more than 5 Stars I would!!!
Reply from XP HealthAug 21, 2026
We are absolutely thrilled to hear about your wonderful experience with our team member! It's fantastic to know that you received such responsive and dedicated service, ensuring your complete satisfaction with your new glasses. We truly appreciate you recognizing our commitment to top-notch customer service.
Mark S.
The site is very easy to use and shipping was very fast. They have a large list of vendors that you can choose from. I also like the sort and filter options. Price is very competitive with big box stores like Costco and Walmart.
Reply from XP HealthAug 21, 2026
We are so happy to hear that you found our site easy to use and our shipping fast! It's wonderful to know you appreciate our wide selection of brands and our sorting and filtering options. We strive to offer competitive pricing, so your feedback is greatly valued.
