Xtreme Lashes by Jo MousselliReviews of xtremelashes.com

Reply from Xtreme Lashes by Jo MousselliAug 25, 2023

Thanks, Tymia for your feedback. We show that you requested and received a product credit back in June for your Silicone Undereye Patches. If you believe this was a mistake, please call our Customer Success Team back at 877-244-5274. We value you as a loyal customer, and would love to resolve this issue. Talk to you soon.

Reply from Xtreme Lashes by Jo MousselliMay 11, 2023

We are pleased to let you know that you did, in fact, earn Classic Certification during your first 4-day Live Online Training, but regret to learn that you struggled during our Advanced Omni Volume Training and did not get Advanced Certified. As you know, we offer all of our stylists 1-1 live online support with our Certified Trainers/Troubleshooters and we encourage you to take advantage of this great opportunity! In addition, we offer you the opportunity to return for a complimentary 1-day retake to give you another chance to achieve Advanced Certification after practicing in the areas in which you struggled. Finally, we offer several Online Education modules to which you have access before, during and after training to prepare and remind you on different steps of the process – this includes the module on placing the under eye patches with which you seemed to have experienced some confusion. We do our very best to prepare each student for their upcoming training, ensure they have ample opportunities to get the assistance they need from the trainer in group settings and during 1-1 time, and provide continued support to stylists as they build a successful career in Lashing. We know the Advanced Omni Volume training is a more challenging one, intended to take experienced Lash Stylists to the next level, and we strongly encourage all students to get ample practice between their first Classic training and the Advanced one to ensure they are ready to learn these more advanced skills. We know you were very excited to get trained in Volume applications, and wanted to jump into an Advanced Training right after learning the basic skills even though it was not recommended. Although it may have been too soon for you, we know you can be very successful with more practice, and we are here for you every step of the way to get the additional help and guidance you need to be successful.

Reply from Xtreme Lashes by Jo MousselliNov 1, 2022

Hi Christina, We regret to hear that your experience with our products and service. Please note returns can take up to 28 days to process, starting from the date the product(s) were returned. We're glad to see you've been reinbursed per your conversation with a customer success representative. If you have any additional questions or concerns, or feel that your product may be defective, please don't hesitate to speak directly with our Customer Success Team at 844-244-5274. Your success is our #1 priority!

Reply from Xtreme Lashes by Jo MousselliAug 23, 2022

Thanks for your review. We'd love to provide a better experience moving forward. Please call 877-244-5274 to speak with a Customer Success Manager. We're available 7 days a week.

Reply from Xtreme Lashes by Jo MousselliAug 23, 2022

Your satisfaction is our number one priority. Your dedicated Customer Success Manager, and our Customer Service and Sales Manager have both reached out to speak to you and we’ve not able to connect with you. We know you are very busy and assure you that we will be very respectful of your time. Please call us back between Monday through Friday from 9 am to 5 pm and ask for our sales and service manager. He is on standby to speak to you.

Reply from Xtreme Lashes by Jo MousselliJan 14, 2022

Hi Kamar, Thank you being a loyal customer of Xtreme Lashes and taking the time to share your honest feedback. Due to the impact that COVID has had on the price of raw materials and the price to manufacture finished goods, we regret that we have had to increase the price of some products. Our goal at Xtreme Lashes is to design, develop, and deliver to you the highest quality products for you to operate your lash styling business. Unfortunately, we are seeing prices increase across all industries and the lash industry is no exception. We are doing all we can to maintain the lowest cost to provide you with the high quality supplies that you need without discontinuing the product due to the increase in manufacturing costs. We hope that the global impact of the COVID pandemic improves soon so that we can return to offering you these products at a lower cost. We appreciate your loyalty to Xtreme Lashes. Xtreme Lashes by Jo Mousselli was founded upon the mission to provided lash stylists with rewarding and profitable careers. We promise to continue to support you to fulfill this mission despite the challenges that COVID has brought upon us and small businesses everywhere. Our Customer Success Manager has reached out to you by phone and email to offer you some tips on how to improve your Lash Stylist Directory listing. Please give him a call back at 833-Lashista.

Reply from Xtreme Lashes by Jo MousselliJan 12, 2022

Hi Crystal, Thank you for your feedback. We regret to hear about your dissatisfaction with the Hydrating Under Eye Gel Patches. We recently reached out to you to help you with selecting an under eye patch to better fit your needs. Xtreme Lashes offers 3 different types of under eye patches to suit the many needs of our stylists and their clients: Hypoallergenic Silicone Under Eye Patches (Matte), Lint Free Under Eye Gel Patches, and Hydrating Under Eye Gel Patches. All 3 have many different features and benefits. Click here to further explore our selection and find your perfect fit: https://www.xtremelashes.com/under-eye-patches. If you have any additional questions or concerns, please don't hesitate to reach back out to our Customer Success Team at 833-Lashista.

Reply from Xtreme Lashes by Jo MousselliDec 15, 2021

Thank you for your feedback. We greatly appreciate your loyalty and support over the years in recommending our Company and our products to others. We are dedicated to providing the best, highest quality products, training, and support. We regret the recent issues you had with inconsistencies in the lashes and appreciate your patience and understanding as we worked to resolve the issue. We have a Quality Control/Quality Assurance (QC/QA) team that goes through every batch of products received to ensure they meet our quality standards before they go on the shelves, and in the instance there is an issue that presents itself, our Team works to research and rectify the issue as quickly as possible. Our Customer Service & Sales Manager has reached out to you to discuss the problem and a resolution, and we look forward to hearing back from you at 877-244-5274 at your earliest convenience. Thanks again for your continued business and loyalty to Xtreme Lashes.