Xtreme Lashes by Jo MousselliReviews of xtremelashes.com

Reply from Xtreme Lashes by Jo MousselliJan 13, 2023

Dear Ashley, First, congratulations on successfully completing your Classic Training! We are so glad you chose Xtreme Lashes® for your training and products, and apologize for the challenges you experienced in receiving your Training Certificate. Beginning in October, we faced a technical issue that caused a temporary pause on printing and mailing of certificates. We expected we would be able to resolve the issue and resume printing and shipping these out quickly, but it was more complex than we realized. We regret we did not provide you with timely updates on the issue. The good news is that the issue is now resolved, and you should be receiving your Xtreme Lashes® Certificate any day, if you haven’t already! Please don’t hesitate to reach out to our Customer Success Team at 877-244-5274 if you have any other questions or concerns. We value your business and loyalty, and wish you a long and profitable career in lashes!

Reply from Xtreme Lashes by Jo MousselliAug 27, 2022

Thank you. We have great appreciation when our clients express that they like our product. You are so appreciated. We also pride ourselves on fast and accurate shipping. In many cases, we provide same day shipping when orders are placed earlier in the day. In your specific case, I see your order was placed at 9:30 pm on Thursday, July 21. It shipped the very next day on Friday using express 2nd day delivery. It was delivered to you at 12:38 pm on Tuesday, which is two business days from our shipping date. While we would consider this on-time performance for our free shipping service, we do have expedited overnight shipping, and even overnight Saturday delivery shipping for a modest charge, which you can select while checking out. We regret that we failed to meet your expectations on delivery time. We hope to always fully meet or exceed your expectations and hope to continue to earn your business.

Reply from Xtreme Lashes by Jo MousselliAug 23, 2022

Thanks for your review. We'd love to provide a better experience moving forward. Please call 877-244-5274 to speak with a Customer Success Manager. We're available 7 days a week.

Reply from Xtreme Lashes by Jo MousselliAug 6, 2022

Hi Sherley, We are please to hear about how much you love the Omni Volume lashes and we appreciated the opportunity to speak with you about your dissatisfaction with the 11mm lengths you ordered. Our CS Manager called a few times to follow up and looks forward to hearing back from you. Please don't hesitate to reach back out to our Customer Success Team at 844-244-5274. Your success is our #1 priority!

Reply from Xtreme Lashes by Jo MousselliApr 10, 2022

Thank you so much for being a valued Xtreme Lashes customer for so many years. You are appreciated. Yes, the global supply chain issues have even affected us. Our sophisticated supply chain team with its advanced algorithms did not fully anticipate the significant global component delays. While this has been excruciating for Jo Mousselli and our team to endure because of the impact to our customers, we have performed relatively well. Our advanced supply team procedures have limited the impact to a large degree. As of today, we have only 40 items out of stock out of approximately 2,000. We are therefore out of stock on only 2% of our SKUs. We hope to quickly move this down to our typical "near 0%" over the coming weeks. Again, we appreciate you and hope to continue to earn you trust and business again.

Reply from Xtreme Lashes by Jo MousselliMar 31, 2022

Thanks for your feedback, Kristin. We are so pleased to hear how much you love Xtreme Lashes Eyelash Extensions! We do our very best to provide the highest quality lashes with thousands of styles, lengths, diameters and curvatures to choose from, including our recently launched Faux Mink Infinity™ Eyelash Extensions which were designed to create infinite Omni Volume™, Classic, or Hybrid lash designs with improved retention and 50% less weight! We regret you found it challenging to get some of the lashes you love so much over the past 6 months. As you know, the pandemic greatly impacted the global supply chain around the world, causing extensive manufacturing and transit delays. We are actively working with our manufacturers to get the remaining lashes back in stock as quickly as possible. If you've yet to receive item(s) from a recent order, please call us at 877-244-5274 or email [email protected] and a representative will assist you.

Reply from Xtreme Lashes by Jo MousselliJan 12, 2022

Hi Nhung, Thank you for your feedback regarding Xtreme Lashes LashPak packaging. Our goal at Xtreme Lashes is to develop the most user-friendly and ergonomic lash application supplies. We specifically designed the LashPak with the lash stylist in mind. LashPak packaging is uniquely designed to stack and store in a variety of configurations on shelves, in drawers, etc. to fit your space as well as to allow you to easily view the type, curvature, diameter, and length labeling on all sides of the package. Additionally, during lash application, this ergonomic packaging allows the lash stylist to access the lash extensions from all sides, to properly cut segments, leading to a more efficient, safe, and sanitary lash application. In regards to recycling the LashPak, at Xtreme Lashes we develop products for a global market. Post-consumer collection of recyclable packaging components may not be available in all countries or areas. Regulations may also vary greatly between countries, states, and local municipalities. We encourage consumers to check with local agencies for information regarding how to recycle Xtreme Lashes packaging components. If you have any additional questions or concerns, please don't hesitate to reach back out to our Customer Success Team at 833-Lashista.

Reply from Xtreme Lashes by Jo MousselliJun 15, 2022

Thank you for your feedback Ana. Our quality control team will be happy to review the issues you're having. Please send pictures and/or video to [email protected].