skye
Poor customer service
I enjoy the yoga classes on the site, but I’m just so upset about their refund policy if you are a member. Ive been a member for about 3 years, and I forgot to cancel before my renewal date. Yeah, my responsibility, but it overdrafted my account and I never even saw a reminder email. Living paycheck to paycheck, $270 is a lot. Yoga Girl customer service refused to make an exception told me “I could use the site for the remainder of the billing cycle”. Poor customer service in my opinion. Edit: customer service did work with me after I left this review, and offered me a 50% refund, which I appreciate.
Reply from Yoga Girl®Mar 22, 2025
Dear Skye, We hear your concerns, and we understand the frustration. It’s unfortunate that, despite our efforts to reach a fair resolution, this review was left before we could fully resolve the situation. Full refunds aren’t typically offered based on our refund policy, which is why we needed to follow the proper process. We always strive to work with customers to resolve issues, even in cases where the situation could have been avoided. If you'd like to continue, please let us know. We're here to assist you through your support ticket and ensure everything is addressed appropriately. With love, Team Yoga Girl®


