Reply from Yoga Girl®Jan 24, 2022
Hi Tina,
Thank you for taking the time to give us this feedback as it helps us continue to improve. We completely understand your frustration, and would really love to help you troubleshoot the glitching issue you are experiencing to get that resolved as soon as possible as it is not an issue we have run into in the past. If you could please email our customer support team at [email protected], and include what browsers/devices you are using, that would be helpful. We suspect it may have something to do with either a software update that you need to make, cache you may need to clear from your browser, or possibly something else, but we hope to help you resolve it as soon as we receive further details so that it doesn't continue to cause you frustration.
As for the class sorting, we do have a few different options to sort through classes: 1) Using the Filters on the Class Library page, 2) the search bar for more specific searches 3) Favorite classes (which get saved on your My Mat and 4) our new "Playlists" feature. We recommend that if you come across a class that you enjoy, to "heart" it to move it into your personal My Mat page. From My Mat you can also group your favorites and any other classes from individual teachers as you like with Playlists (for example, all your favorite from Rachel Brathen can be placed in one Playlist all together in one place).
With that said, we are always looking to make adjustments whenever possible to make things as seamless and easy as possible. If you have specific suggestions, we would love to hear what you think so we can try to make your experience more enjoyable.
Thank you again for reaching out to us. We appreciate you and hope that you will continue being a part of our community.
With love,
Team Yoga Girl®