FuzzyReviews of yourfuzzy.com

Reply from FuzzyMar 8, 2022

Hi Gail, thank you for providing us your reference number. We have connected with our team and confirmed that your order has been cancelled and refunded. We sincerely apologize for the issues. Many of our pet food suppliers and partners have been experiencing massive delays or fulfillment issues due to the pandemic and global supply delays. In this instance, they had not updated their inventory and our warehouse team was unable to locate the best methods for notifying impacted customers so that we could help you with a vet-recommended replacement or refund more quickly. Fuzzy is a fully remote team. While some of our Vet or Member Support Teams members are based outside of the US so we may more easily provide full 24hr support for our members, we are a US company with most team members across all departments working and living here in the states. We've been working from home since the start of the pandemic and are not an overseas scam by any means. While we apologize for the delay and fulfillment issues, our team has made operational adjustments and added language to our pet food supplies pages so we may proactively notify customers if similar issues may occur in the future. We are a growing company and coming through for our pet parent members means everything to us. We're not sure if you are aware, but the vet industry has some of the highest burnout, depression, and suicide rates of any industry in America and all caps cussing emails and berating customer behavior like that with which you expressed towards our team is not something that helps any situation improve. While we understand we did not meet expectations here, and will work to improve for the better, we also wish you the best and humbly ask you to remember the human beings running the businesses and day to day operations for any company or online experience you engage with in the future. Being kind is always an option and we wish you and your pets the best. <3 The Fuzzy Team