Meghan R.
I ordered dog food a month ago and I…
I ordered dog food a month ago and I still haven’t even received shipping information. It’s frustrating expecting dog food to come in and then scrambling a few weeks later when running low and realizing it never came in. I gave 3 stars because customer service has been quick to respond and I was refunded half of my purchase price. However, I still have not received tracking info to show the product has even shipped. I did reach out to customer service about this issue once before today and was told “I will contact the seller and expedite shipping.” This does not appear to have happened. I’m a little concerned they’re trying to collect money and not send a product.
Reply from FuzzyMar 8, 2022
Hi Meghan, thank you for contacting our team about this. Many of our pet food suppliers and partners have been experiencing low inventory, shipping delays, or other issues and our team has passed your feedback along so that we may work to proactively notify customers better if inventory levels have not been appropriately updated. We sincerely apologize for the delay and would be happy to have our vets take a look and personally suggest or recommend alternatives we can get to your door ASAP for your pet, or have our team issue you a full refund ASAP. Please chat with Fuzzy member support via the button on our website or phone number in the footer. All the Best, Fuzzy